Eleanora Eden on sun 19 jan 97
Hi all,
You can imagine my surprise when I see from AMACOBRENT@aol.com
that they really do have the Velvets, that the person at the Brickyard
when I called to reorder must have been kidding.....
I got the information that the Reward Velvets I was looking for were no
longer available FROM AMACO (BRICKYARD) when I called to reorder.
While I am grateful to this (unnamed) representative of the company
finally enlightening me...where was he/she when I first reported this
problem.....you can all imagine my chagrin.
This is not the first time I have been put to considerable trouble by
misinformation from people at Amaco when I have called there.
I was very disappointed and upset when I got that infomation that
day and I'm very sure I said things that would have made it obvious that
I didn't give a damn what the bottle said but I was relying on the colors.
I asked AMACOBRENT@aol.com for the name and address of some VP of sales so I
can complain where it will do some good.
I would welcome any contribution of ideas or anything else on this from
anybody on this list who might help improve this situation.
Eleanora
On Thu, 16 Jan 1997 AMACOBRENT@aol.com wrote:
> ----------------------------Original message----------------------------
> Dear Eleanora,
>
> Although Amaco sold the Reward name to Gare, we have kept all the Velvets and
> have increased the colors to 54 2oz.colors with 33 of those in pints. Call
> 1-800-374-1600 and ask for our catalog.
>
Eleanora Eden 802 869-2003
Paradise Hill
Bellows Falls, VT 05101 eden@maple.sover.net
[the address fga@world.std.com is temporary. My mailbox at
eden@maple.sover.net still works -- do not change address books]
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