Keith Chervenak on fri 14 feb 97
Hello Everyone,
A friend asked me to pose this question to the list. A gallery
that she regularly deals with was returning some work to her. One of the
packages arrived in shards. The gallery had only insured the package for
the amount that would have been due her if they had sold them. She does
not price her gallery consignments more than her own retail sales,
therefore she basically makes 50% less on gallery sales but, continues them
for the exposure. She sends her work to the gallery insured for full
retail value. When she questioned the gallery on this she was told that it
is a UPS policy and that they could not insure for more. Several calls to
UPS have yielded only frustration and no clear answers. Have any of you
ever had such an experience or a contradicting experience that may shed
some light on this? Is this a gallery scam? A UPS scam? Or just the way
of the world?
All responses appreciated. Thanks for your help-
Keith
Keith Chervenak
kac2@po.cwru.edu
Case Western Reserve University
Cleveland, Ohio U.S.A.
Dannon Rhudy on sat 15 feb 97
Kieth,
UPS is very difficult to deal with on the issue of insured
pottery. They make it very difficult to collect. Usually, they
want "proof" that it is worth the insured value, no matter whose
fault the breakage is. As to "scam" - no, probably not. Most
galleries that I know of ask for an "insurance
value", so do exhibitions. Then, if something is broken, the
artist or owner will get that value less any deductibles (another
negotiable issue with galleries - but must be done in advance.)
In this case, I believe the gallery did the right thing; it is
not reasonable for her to expect more for the piece than she would
get if the piece were sold.
Calls to UPS often yield frustration. I am STILL trying to get
payment made to an artist whose work was broken on return shipment
from Ceramics USA (last OCTOBER for gods sake!) In truth they
don't always take this long, but what a pain! They readily admit
that the breakage was their fault, but there is always another
form to fill out...ugh!
Tell her to persist in obtaining payment, and that in this case
the gallery did the right thing.
Dannon Rhudy
potter@koyote.com
----------------------------Original
message----------------------------
She sends her work to the gallery insured for full
retail value. When she questioned the gallery on this she was
told that it
is a UPS policy and that they could not insure for more. Several
calls to
UPS have yielded only frustration and no clear answers. Have any
of you
ever had such an experience or a contradicting experience that may
shed
some light on this? Is this a gallery scam? A UPS scam? Or just
the way
of the world?
All responses appreciated. Thanks for your help-
Keith
Keith Chervenak
kac2@po.cwru.edu
Case Western Reserve University
Cleveland, Ohio U.S.A.
Maggie Smith on sat 15 feb 97
i'm still a student and last spring i shipped a teapot by UPS.
The teapot was a donation to an auction. They recived the pot
shattered. My friend had walked the teapot that i had packaged to the
drugstore to ship it. She did not really know what the value was
so she put $100 on it because that was all they would allow her to.
After many painful calls to many people at UPS, and creating all
sorts of invoices ect. (that i did not have because I was doing a
simple friendly thing)I recieved a $51.00 from UPS. I did make the
invoce for $80 because thats what they were quoting as the value in
the auction. My bet is the scam (if it's a scam) is being pulled
by UPS. It took them four months to get me the money (which i gave
to the people holding the auction) and the people at UPS were
very difficult to deal with, rude, and
made me feel very very small.
midyette smith
Beth Wheeler on sat 15 feb 97
Last year our guild's gallery held a national ceramics show and fortunately,
we sold quite a few pieces from that show. One of the pieces that shipped
UPS was destroyed in the shipment. We had insured it for the full retail
value. They would only reimburse us for the "amount we paid" & since we are
a consignment gallery, they would only reimburse us for the amount we owed
the artist. Our consignment agreement protects the artist in situations
like this, as it should; however, if UPS is insuring the package for the
total retail value, where does the $$difference go between retail and
consignment fee? We lost our commission on the sale & it pointed out the
weakness in the system. It seems that to be totally covered for a loss,
one must have two invoices??? One for real and one for UPS?? We didn't
feel comfortable with the dishonesty in that answer. The gallery is left
with filing with their insurance company (increasing premiums - at their
expense - and probably not over the deductable anyway). Something that I
also learned was that the artist must have an invoice - otherwise, they will
only reimburse for the cost of the clay, firing & labor - although, most of
the time that would probably be a higher price than most of charge retail
in the first place!
The answer to this scam is that when dealing with galleries, make sure you
have a contract - either a consignment agreement, or an artist agreement.
We found our attorney through the Georgia Lawyers for Artists Foundation.
As luck would have it, he had just finished drafting the Georgia Artist
Consignment Act, which has since been enacted in Georgia. It is an
agreement that I feel fortunate to offer both from the perspective as a
gallery owner and an artist.
If anyone would like more info on this agreement, please e-mail me directly
at: bwheeler@mindspring.com
At 09:09 AM 2/14/97 EST, you wrote:
>----------------------------Original message----------------------------
>Hello Everyone,
>
> A friend asked me to pose this question to the list. A gallery
>that she regularly deals with was returning some work to her. One of the
>packages arrived in shards. The gallery had only insured the package for
>the amount that would have been due her if they had sold them. She does
>not price her gallery consignments more than her own retail sales,
>therefore she basically makes 50% less on gallery sales but, continues them
>for the exposure. She sends her work to the gallery insured for full
>retail value. When she questioned the gallery on this she was told that it
>is a UPS policy and that they could not insure for more. Several calls to
>UPS have yielded only frustration and no clear answers. Have any of you
>ever had such an experience or a contradicting experience that may shed
>some light on this? Is this a gallery scam? A UPS scam? Or just the way
>of the world?
>
>All responses appreciated. Thanks for your help-
>
>Keith
>
>Keith Chervenak
>kac2@po.cwru.edu
>Case Western Reserve University
>Cleveland, Ohio U.S.A.
>
Beth Wheeler
The Potters Guild
603 Atlanta Street
Roswell, GA 30075
770-641-1663
Talbott on sat 15 feb 97
Keith...
Sounds to me like that gallery is telling her a big fat lie. I
commonly deal with UPS and I have never heard of such a UPS policy. To
protect yourself (or whoever the sender is) should have a receipt (or some
written proof of value) that states the retail value of the item(s). I
always insure the pottery or whatever the items are for their full retail
value just in case there is a problem and then the items are fully insured.
The gallery should be looking out for the best interest of their artists.
UPS insurance is dirt cheap by the way and why the gallery would try to
skim pennies at their clients expense is beyond me and is unforgivable,
unless the gallery makes restitution for their error, at least in my
opinion. And that is my 2 cents worth on that!!!
Best Wishes... Marshall
>----------------------------Original message----------------------------
>Hello Everyone,
>
> A friend asked me to pose this question to the list. A gallery
>that she regularly deals with was returning some work to her. One of the
>packages arrived in shards. The gallery had only insured the package for
>the amount that would have been due her if they had sold them. She does
>not price her gallery consignments more than her own retail sales,
>therefore she basically makes 50% less on gallery sales but, continues them
>for the exposure. She sends her work to the gallery insured for full
>retail value. When she questioned the gallery on this she was told that it
>is a UPS policy and that they could not insure for more. Several calls to
>UPS have yielded only frustration and no clear answers. Have any of you
>ever had such an experience or a contradicting experience that may shed
>some light on this? Is this a gallery scam? A UPS scam? Or just the way
>of the world?
>
>All responses appreciated. Thanks for your help-
>
>Keith
>
>Keith Chervenak
>kac2@po.cwru.edu
>Case Western Reserve University
>Cleveland, Ohio U.S.A.
1ST ANNUAL CLAYARTERS' GALLERY - NAPLES, MAINE (Summmer 1997)
{contact me directly for more information}
Celia & Marshall Talbott
Pottery By Celia
Route 114
P.O. Box 4116
Naples, Maine 04055-4116
(207)693-6100 voice and fax
clupus@ime.net
Live Chat-Room WBS: http://webchat5.wbs.net/webchat3.so
If you want to set up a "Private Room" at anytime in the Webchat
Broadcasting System in regards to the 1st Annual Clayarters' Gallery (or
other ceramic arts discussions) then just use the name: Clayarters
Cobalt1994@aol.com on sat 15 feb 97
This happened to me after a consignment gallery closed and sent back my work.
It arrived in shards but since the gallery had sent the work, THEY collected
the insurance and didn't give me anything! I couldn't believe it: definitely
a gallery scam. It seems logical that the gallery you're talking about should
only insure for the price they would have paid you if the piece had sold. I
co-own a gallery and we don't pay full retail if a piece breaks in the
gallery. We pay what the maker would have gotten if it had sold.
I've always maintained that someone's retail prices should be the same
whether the work is sold out of the studio, at a show or in a gallery. The
maker should be paid for being the marketer if they sell it themselves. Just
my humble opinion.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Jennifer in Vermont
Thistle Hill Pottery
Montpelier, VT
Cobalt1994@AOL.com
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Valice Raffi on sun 16 feb 97
>----------------------------Original message----------------------------
> One of the packages arrived in shards. The gallery had only insured the
>>package for the amount that would have been due her if they had sold
>them. *snip* When she questioned the gallery on this she was told that it
>is a UPS policy and that they could not insure for more. Several calls to
>UPS have yielded only frustration and no clear answers. Have any of you
>ever had such an experience or a contradicting experience that may shed
>some light on this? Is this a gallery scam? A UPS scam? Or just the way
>of the world?
Keith,
UPS has clarified this question for me (in Sacramento. CA) that they will
insure for the full value, but the "burden of proof" of the value is
dependent on your being able to prove that the item is really worth what
you say it is via sales receipts for similar items. UPS has a "standard"
amount (I think it's $100.) and you can purchase additional insurance.
According to friends who've had similar problems with breakage, getting UPS
to pay the full amount (when insured for that amount) is still difficult.
For that reason, I sometimes spring for the extra bucks to ship Federal
Express (especially if it's one piece for a show), because I've heard that
FedEx will pay your declared value. I have NEVER had breakage with FedEx
either!
It sounds as though the gallery was at fault though for not purchasing
enough insurance to cover the value.
Valice - in Sacramento, where today was just like spring!
ZALT@aol.com on sun 16 feb 97
Keith;
The value of your goods are wholesale. The retail value is not there until
the object is sold.
It is common practice to claim the wholesale or consignment value. You will
have a hell of a job convincing the shipping company that the value to you is
greator than the Consignment price. I have seen it done however, but it
took a long time and lots of letter writing.
Terrance
Eleanora Eden on sun 16 feb 97
Hi Keith and All,
I have found UPS slow but not unresponsive. My main problem has been
when a shipment returned to me of my stuff has taken forever to get a
clain through as the shipper who is the party who must make the claim in
this situation can't see the benefit to them of moving things along.
In my experience a claim is not worth more than the artist would have
received had the pots been sold by the gallery involved so that although
it may be unfair it is the marketing situation as a whole that is not
fair and not the policies of UPS which are in line with the marketing
reality as we know it.
For me I just need a list of such unfinished business so I can tweek them
every few months and keep things moving along.
Eleanora
Eleanora Eden 802 869-2003
Paradise Hill
Bellows Falls, VT 05101 eden@maple.sover.net
[the address fga@world.std.com is temporary. My mailbox at
eden@maple.sover.net still works -- do not change address books]
Robert S. Bruch on sun 16 feb 97
The game with UPS is that most people
will give up well before collecting
from them. I wonder if a large list like
this one that probably does considerable
business with them were to lodge a complaint
in unison, whether someone at corp headquarters
would take notice?
Don't most galleries request(demand) UPS
as the shipper of choice?
--
Bob Bruch rsb8@po.cwru.edu
Louis Katz on sun 16 feb 97
To me it seems ridiculous to expect UPS to pay more for your work than
you would have recieved if you sold it to the person who shipped it. If
you UPS paid the full retail value would you give half to the gallery
that shipped it? I am no great lover of UPS, they can be a pain when you
have a claim, but fair is fair.
Louis
Louis Katz lkatz@falcon.tamucc.edu
Texas A&M University Corpus Christi
6300 Ocean
CCTX 78412
(512) 994-5987
http://www.tamucc.edu/~lkatz
Talbott on sun 16 feb 97
I have never had an item to get broken with UPS up to this point.
(knock on my wooden head) Celia says that I "over do" the
packing/wrapping... And that is probably why... However with this summer's
upcoming event, the 1ST ANNUAL CLAYARTERS' GALLERY ... I could lose my
perfect track record. From the posts that I read today it seems like UPS
is not the most cooperative company to work with in the complaint
department. Could anyone recommend another company that has display
cooperation in this area.. like RPS, USPS, etc... Please let me have your
suggestions and comments on this topic.
Best Wishes... Marshall
>----------------------------Original message----------------------------
>Last year our guild's gallery held a national ceramics show and fortunately,
>we sold quite a few pieces from that show. One of the pieces that shipped
>UPS was destroyed in the shipment. We had insured it for the full retail
>value. They would only reimburse us for the "amount we paid" & since we are
>a consignment gallery, they would only reimburse us for the amount we owed
>the artist. Our consignment agreement protects the artist in situations
>like this, as it should; however, if UPS is insuring the package for the
>total retail value, where does the $$difference go between retail and
>consignment fee? We lost our commission on the sale & it pointed out the
>weakness in the system. It seems that to be totally covered for a loss,
>one must have two invoices??? One for real and one for UPS?? We didn't
>feel comfortable with the dishonesty in that answer. The gallery is left
>with filing with their insurance company (increasing premiums - at their
>expense - and probably not over the deductable anyway). Something that I
>also learned was that the artist must have an invoice - otherwise, they will
>only reimburse for the cost of the clay, firing & labor - although, most of
>the time that would probably be a higher price than most of charge retail
>in the first place!
>
>The answer to this scam is that when dealing with galleries, make sure you
>have a contract - either a consignment agreement, or an artist agreement.
>We found our attorney through the Georgia Lawyers for Artists Foundation.
>As luck would have it, he had just finished drafting the Georgia Artist
>Consignment Act, which has since been enacted in Georgia. It is an
>agreement that I feel fortunate to offer both from the perspective as a
>gallery owner and an artist.
>
>If anyone would like more info on this agreement, please e-mail me directly
>at: bwheeler@mindspring.com
>
>At 09:09 AM 2/14/97 EST, you wrote:
>>----------------------------Original message----------------------------
>>Hello Everyone,
>>
>> A friend asked me to pose this question to the list. A gallery
>>that she regularly deals with was returning some work to her. One of the
>>packages arrived in shards. The gallery had only insured the package for
>>the amount that would have been due her if they had sold them. She does
>>not price her gallery consignments more than her own retail sales,
>>therefore she basically makes 50% less on gallery sales but, continues them
>>for the exposure. She sends her work to the gallery insured for full
>>retail value. When she questioned the gallery on this she was told that it
>>is a UPS policy and that they could not insure for more. Several calls to
>>UPS have yielded only frustration and no clear answers. Have any of you
>>ever had such an experience or a contradicting experience that may shed
>>some light on this? Is this a gallery scam? A UPS scam? Or just the way
>>of the world?
>>
>>All responses appreciated. Thanks for your help-
>>
>>Keith
>>
>>Keith Chervenak
>>kac2@po.cwru.edu
>>Case Western Reserve University
>>Cleveland, Ohio U.S.A.
>>
>Beth Wheeler
>The Potters Guild
>603 Atlanta Street
>Roswell, GA 30075
>770-641-1663
1ST ANNUAL CLAYARTERS' GALLERY - NAPLES, MAINE (Summmer 1997)
{contact me directly for more information}
Celia & Marshall Talbott
Pottery By Celia
Route 114
P.O. Box 4116
Naples, Maine 04055-4116
(207)693-6100 voice and fax
clupus@ime.net
Live Chat-Room WBS: http://webchat5.wbs.net/webchat3.so
If you want to set up a "Private Room" at anytime in the Webchat
Broadcasting System in regards to the 1st Annual Clayarters' Gallery (or
other ceramic arts discussions) then just use the name: Clayarters
Lauren BAll on sun 16 feb 97
Has anyone considerd taking UPS to small claims court. If you has a
sale and shipped an item through UPS. Someone is entitled to the
replacement value of the item. If the customer paid $89.00 dollars for
a vase and it was damaged by UPS then they owe $89.00 plus the cost of
filing for small claims. I suspect the judge will not put up with too
much BS from UPS.
Marget and Peter Lippincott on sun 16 feb 97
Keith Chervenak wrote:
>
> ----------------------------Original message----------------------------
> Hello Everyone,
>
> A friend asked me to pose this question to the list. A gallery
> that she regularly deals with was returning some work to her. One of the
> packages arrived in shards. The gallery had only insured the package for
> the amount that would have been due her if they had sold them. She does
> not price her gallery consignments more than her own retail sales,
> therefore she basically makes 50% less on gallery sales but, continues them
> for the exposure. She sends her work to the gallery insured for full
> retail value. When she questioned the gallery on this she was told that it
> is a UPS policy and that they could not insure for more. Several calls to
> UPS have yielded only frustration and no clear answers. Have any of you
> ever had such an experience or a contradicting experience that may shed
> some light on this? Is this a gallery scam? A UPS scam? Or just the way
> of the world?
>
> All responses appreciated. Thanks for your help-
>
> Keith
>
> Keith Chervenak
> kac2@po.cwru.edu
> Case Western Reserve University
> Cleveland, Ohio U.S.A.
My understanding is that you are entitled to the value you would receive
from the source to which you are sending the parcel. If someone
personally ordered a casserole and paid you $50 plus postage for it you
would be entitled to the $50 if it broke. Likewise, if a gallery from
whom you would have received $25for the same item is involved in a
breakage in shipping, you can only get the $25. In my experience so far
UPS has been easy to deal with on claims under $100.
Peter
Dannon Rhudy on mon 17 feb 97
Marshall,
Try the Post Office. For anything that will fit the packaging
parameters, and doesn't need to be insured for over $600, they're
fine. Package well of course, double boxing is best. If
something breaks, you fill out a form, they send a check. I've
never had a problem with them. Not that I've had to make that
many claims, but have done a couple of times.
Dannon Rhudy
potter@koyote.com
----------------------------Original
message----------------------------
I have never had an item to get broken with UPS up to this
point.
...... recommend another company
>----------------------------Original
message----------------------------
Suzanne Storer on tue 18 feb 97
Thanks on behalf of all of us who sell our work for alerting us to this
scam. Now, do you think it appropriate to share the name of this gallery
with those on this list-serve so that the rest of us will know who to avoid
doing business with if we so choose?
At 11:55 AM 2/15/97 EST, you wrote:
>----------------------------Original message----------------------------
>This happened to me after a consignment gallery closed and sent back my work.
>It arrived in shards but since the gallery had sent the work, THEY collected
>the insurance and didn't give me anything! I couldn't believe it: definitely
>a gallery scam. It seems logical that the gallery you're talking about should
>only insure for the price they would have paid you if the piece had sold. I
>co-own a gallery and we don't pay full retail if a piece breaks in the
>gallery. We pay what the maker would have gotten if it had sold.
>I've always maintained that someone's retail prices should be the same
>whether the work is sold out of the studio, at a show or in a gallery. The
>maker should be paid for being the marketer if they sell it themselves. Just
>my humble opinion.
>~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
>Jennifer in Vermont
>Thistle Hill Pottery
>Montpelier, VT
>Cobalt1994@AOL.com
>~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
>
Dave and Pat Eitel on tue 18 feb 97
>Try the Post Office. For anything that will fit the packaging
>parameters, and doesn't need to be insured for over $600, they're
>fine. Package well of course, double boxing is best.
I've been receiving shipments of pottery from throughout the U.S. to our
shop for the past 15 years. At least 75% of the packages that come through
the P.O. look like they were dragged behind the truck, rather than riding
in it. Twice I've received things broken. The packages I receive through
UPS arrive looking as if they've been handled more or less respectfully (as
far as the machinery is capable of being respectful) and considering the
volume of things I receive, very little is broken. Fortunately, very few
people send me things through the mail!
Later...Dave
Dave Eitel
Cedar Creek Pottery
Cedarburg, WI
pots@cedarcreekpottery.com
http://www.cedarcreekpottery.com
Billie & Beverly Cohen on tue 18 feb 97
>----------------------------Original message----------------------------
> I have never had an item to get broken with UPS up to this point.
>(knock on my wooden head) Celia says that I "over do" the
>packing/wrapping... And that is probably why... However with this summer's
>upcoming event, the 1ST ANNUAL CLAYARTERS' GALLERY ... I could lose my
>perfect track record. From the posts that I read today it seems like UPS
>is not the most cooperative company to work with in the complaint
>department. Could anyone recommend another company that has display
>cooperation in this area.. like RPS, USPS, etc... Please let me have your
>suggestions and comments on this topic.
>
>Best Wishes... Marshall
>
Marshall & All,
I am a ceramics artist who sells mail order. I ship pieces large and
small. Many of the pieces I ship are unicorns with large horns. In
7 years, I have had only 2 shipments that were either broken or
"disappeared" (in this case, it was UPS driver leaving the package on
the person's front doorsteps while they were out of town and someone
came along and stole the package). In both cases, my claims (supported
by my invoices and copies of the forms I filled out when I shipped)
were paid within 7 days with no hassle whatsoever.
I agree with you, Marshall, about the packing. I pack each piece
generously with large bubblewrap. Then pack in a box much larger than
required and filled with styrofoam popcorn. The "broken" shipment was
because I scrimped on that one aspect of packing and put it in a box
just sufficient for its size.
I have heard so much negative about UPS, yet they have always been
straight and fair with me and quick to settle the two times it was
necessary. I just don't understand. Could it be that UPS is run
differently in different parts of the country?
Just my 2 cents' worth.
Beverly
Billie & Beverly Cohen on tue 18 feb 97
>----------------------------Original message----------------------------
> I have never had an item to get broken with UPS up to this point.
>(knock on my wooden head) Celia says that I "over do" the
>packing/wrapping... And that is probably why... However with this summer's
>upcoming event, the 1ST ANNUAL CLAYARTERS' GALLERY ... I could lose my
>perfect track record. From the posts that I read today it seems like UPS
>is not the most cooperative company to work with in the complaint
>department. Could anyone recommend another company that has display
>cooperation in this area.. like RPS, USPS, etc... Please let me have your
>suggestions and comments on this topic.
>
>Best Wishes... Marshall
>
I failed to mention also in my previous post that the total amount I
received from UPS was the _stated_ valuation of the piece (clearly marked
"ceramic" on the form) PLUS the shipping cost. My customer had prepaid
for her piece, UPS sent me the check, I sent her another piece that
arrived safely.
Beverly
Tim Lynch on wed 19 feb 97
Okay, so what's the general consensus? Is there any safe, reliable,
cost-effective wayto ship? Between UPS an USPS ist's six of one, half
dozen of the other. Just wondering.
Tim Lynch
The Clay Man
748 Highline Drive
East Wenatchee, WA 98802-5606
email: tlynch@usa.net
tlynch@esd171.wednet.edu
telephone: 509-884-8303
On Tue, 18 Feb 1997, Dave and Pat Eitel wrote:
> ----------------------------Original message----------------------------
>
> >Try the Post Office. For anything that will fit the packaging
> >parameters, and doesn't need to be insured for over $600, they're
> >fine. Package well of course, double boxing is best.
>
> I've been receiving shipments of pottery from throughout the U.S. to our
> shop for the past 15 years. At least 75% of the packages that come through
> the P.O. look like they were dragged behind the truck, rather than riding
> in it. Twice I've received things broken. The packages I receive through
> UPS arrive looking as if they've been handled more or less respectfully (as
> far as the machinery is capable of being respectful) and considering the
> volume of things I receive, very little is broken. Fortunately, very few
> people send me things through the mail!
>
> Later...Dave
>
> Dave Eitel
> Cedar Creek Pottery
> Cedarburg, WI
> pots@cedarcreekpottery.com
> http://www.cedarcreekpottery.com
>
ken tighe on wed 19 feb 97
UPS has a near-monopoly on "ground" shipping. This is because it is
difficult to make a profit on ground-- "air" is where the real money is,
and this is why Fedex and UPS go head to head advertising on TV during
SuperBowls etc. It's almost not fair to mention the Postal Service-- they
do a good job but are under no requirement to make a profit (which pisses
UPS off no end, and with good reason). For 9 years I was a UPS employee.
I never drove a "Brownie" but worked part-time in the wee hours of the
morning loading packages. Pressure for production is beyond belief.
Packages fly through the air like paper airplanes in a second grade
classroom. The word "Fragile" written on a package brings laughter. The
company, of course, wants it both ways. High numbers (packages-per-hour)
and low breakage. Employees on this loading shift are the most abused
(mentally and physically) and angry of any I have seen in my entire working
life. The gulf between management and the workers is huge and filled with
hatred. People injured on the job are harassed on the telephone by company
safety-goons for having the audacity to miss work because of a work-related
injury. A smart, seasoned employee knows enough to use the word "Lawyer"
ON THE VERY DAY OF THE INJURY!! (The Union is so necessary here!). So this
is the company you are dealing with. For me it is still a tough call
whether or not to ship UPS. I don't want to help this company any more
than I want to hurt their wonderful workforce.
Paul Monaghan on thu 20 feb 97
It's almost not fair to mention the Postal Service-- they
> do a good job but are under no requirement to make a profit (which pisses
> UPS off no end, and with good reason).
Hi Ken,
FYI the USPS is now run as an independent government owned corporation
and does make a profit. You'll enjoy this. My group has done some work
for the USPS. In an effort to get some blueprints, documents, etc to
them in a hurry we sent them by Fed Ex. It was an oversight but boy you
talk about being pissed!!
Ciao,
Paul
--
Paul J. Monaghan email: paul@web2u.com
WEB2U Productions --- http://www.web2u.com
The "COOLEST" Site on the WEB
"The Computer Secrets are hidden at www.web2u.com/secret"
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