John Sankey on fri 7 sep 07
Thanks for your comment - I sure hope they will help fix it. But,
their literature is uncompromising - the entire unit must be
returned to the factory, no USPS, no repairs anywhere else. And,
their 800 number says "no service to this number"...
I certainly won't chuck it - I'll figure out how to fix it myself.
But, unless the whole company took an extended Labour Day
holiday, it sure doesn't look good for them fixing it.
--------
Do NOT give up! If your wheel is only three months old you're covered.
See my blog and look at the
archives for 2006. I had a looooong negotiation with CI and eventually
they made good on the wheel. Stay on the phone with them. Post your
results here. But do NOT give up!
Fred
--
(Add 'Byrd' to the subject line of your reply to get through my spam filter)
Fred Parker on fri 7 sep 07
Dear John Sankey:
Do NOT give up! If your wheel is only three months old you're covered.
See my blog and look at the
archives for 2006. I had a looooong negotiation with CI and eventually
they made good on the wheel. Stay on the phone with them. Post your
results here. But do NOT give up!
Fred
On Thu, 6 Sep 2007 08:41:59 -0400, John Sankey wrote:
>"It cost more to get a replacement than buy a new stove,and
>their stove was only a year old."
>
>It's looking like this is going to apply to my Creative
>Industries potters' wheel too. There is a deafening silence
>resulting from my report to them of the failure of mine after
>only 3 months of a supposed two year warranty.
>
>--
>(Add 'Byrd' to the subject line of your reply to get through my spam
filter)
>
>__________________________________________________________________________
____
>Send postings to clayart@lsv.ceramics.org
>
>You may look at the archives for the list or change your subscription
>settings from http://www.ceramics.org/clayart/
>
>Moderator of the list is Mel Jacobson who may be reached at
melpots2@visi.com
| |
|
