Lynne Martin on sun 13 jan 08
YOur experience with Axner customer service has been my total experience
with Axner. I ordered an Axner brand slab roller last Christmas that came
damaged. My daughter's bf is handy so we decided we could fix it. I
called them and they seemed helpful...said they would give me a
substantial credit for a future purchase. 1 year, at least 12 phone
calls, no fulfilled promises and a really smart ass comment from the one
and only customer svc rep and I am no better than when I started. She
lies...if she tells you she can help you...don't believe her...call the
Laguna headquarters.
I will never buy from them again. period....and now I have spread this
joy to two major clay lists...
I give people the benefit of the doubt..bad day...bad week...but bad
year???? Whatever...I am done.
Lynne
Ingeborg Foco on sun 13 jan 08
Lynne,
I hate to tell you but Laguna is Axner. They are one and the same since
Howard sold out and the service is the same at Axner and/or Laguna.
I know Laguna is a big company but big companies that don't treat their
customers the right way just fall a bit harder even if it takes longer. I
for one will not EVER order anything from them again.
The really good thing is there are lots of good companies and with the
internet one does have some choices.
If you charged it on your credit card, you could still file a complaint with
your credit card company.
Good luck
Ingeborg
On Jan 13, 2008 1:39 AM, Lynne Martin wrote:
> YOur experience with Axner customer service has been my total experience
> with Axner. I ordered an Axner brand slab roller last Christmas that came
> damaged. My daughter's bf is handy so we decided we could fix it. I
> called them and they seemed helpful...said they would give me a
> substantial credit for a future purchase. 1 year, at least 12 phone
> calls, no fulfilled promises and a really smart ass comment from the one
> and only customer svc rep and I am no better than when I started. She
> lies...if she tells you she can help you...don't believe her...call the
> Laguna headquarters.
> I will never buy from them again. period....and now I have spread this
> joy to two major clay lists...
> I give people the benefit of the doubt..bad day...bad week...but bad
> year???? Whatever...I am done.
> Lynne
>
>
>
Lynne Martin on mon 14 jan 08
Yes I understand that Laguna bought Axner. That's why I was suggesting
that if you have a customer service need, skip the whole Axner CS loop
altogether. They will tell you what you want to hear, even nicely and
never follow through. I have run across several people in my circle of
potters who have similar if not worse CS stories to tell. It is a real
shame because they do seem to offer some options and fair pricing. I give
people and companies the benefit of the doubt and the opportunity to make
things right. I finally called back after several months of trying and
being totally patient to tell someone in management my experience and the
experience of one of my friends. I was told there was no manager to talk
to other than this woman. I didn't waste my breath and won't buy from
them again. Sad but true.
Lynne
| |
|
