John Rodgers on fri 10 oct 08
The good folks at Paragon Kilns have done it again. Arnold Howard and
the the good "Lady Susan" have helped me out of a pickle.
I'm in a crush to get a high volume of product through my kilns for some
shows coming up that are back to back practically, plus it is the front
end of the Christmas Holiday buying season - and I have deadlines to
meet. Smack in the middle of this I had a kiln controller go out on me.
It was crucial that I have minimum down time and because of being caught
in the work cycle of the plant (it was 4 PM and the the plant is closed
on Fridays) and the upcoming weekend, and the use of surface shipping -
it looked as if I was going to lose nearly 10 days getting a new
controller. Well, it was the last hour of the day when we talked, and
they went to work immediately through a local distributor and made
arrangements for me to pick up a controller from the local
distributor's inventory, thus saving me over a week's down time. I pick
it up Friday morning.
These Paragon folks are great and Paragon's support is terrific.
John Rodgers
Chelsea, AL
Kathy Forer on fri 10 oct 08
On Oct 10, 2008, at 1:28 AM, John Rodgers wrote:
> These Paragon folks are great and Paragon's support is terrific.
I second that heartily. Arnold Howard held my hand and listened to
mp3s of a weird sound I had coming from the kiln area, correctly and
astutely diagnosing it at the same time it finally hit sleepless me
like a ton of bricks that it was an "electronic" sound. He was very
present from thousands of miles away as I worried the thing out alone
while my other friendly 'tech support' was unavailable.
Kathy
--
www.kathyforer.com
Josh Berkus on tue 14 oct 08
All,
> These Paragon folks are great and Paragon's support is terrific.
I like Paragon. I have a Cone 9 Paragon kiln which I'm very happy with.
I also like Skutt, and have found their tech support to be very good.
--
Josh Berkus
San Francisco
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