Ingeborg Foco on wed 17 jun 09
Shula,
You might find opening a mailbox at one of the mail box places very
practical if you travel a lot. The nice thing is they will accept UPS as
well as US Postal service or any other service for that matter.
My son who travels a lot has one of those places and all of his first class
mail as well as packages go to that address. They then hold them until you
come in. You need not worry about your mail or packages sitting at the
doorstep getting wet or stolen.
Just something to consider.
--
Sincerely,
Ingeborg
http://www.thepottersworkshop.com
On Wed, Jun 17, 2009 at 11:04 AM, Shula wrote:
> I learned of a new UPS policy earlier this week that may be useful for
> others to know about. According to the UPS supervisor I spoke to, the pol=
icy
> took effect May 5. The policy is that you can't request that a package be
> held for a future delivery until UPS has attempted delivery (and tagged y=
our
> door) once. In the past, I have been able to call once the package was
> placed on the truck and ask for the package not to be delivered until a
> certain day. (FedEx, on the other hand, will hold a package for a specifi=
c
> delivery date once the package is in their system.) According to this sam=
e
> supervisor, UPS was getting too many calls about rescheduling deliveries.
> Based upon their solution, it seems to me that customer service is not on=
e
> of their values.
>
> So, why does this anger me so much that I will now ask my vendors to use =
a
> means of delivery other than UPS? My every day job requires me to travel
> extensively. In any given week, I could be gone from 0 to 4 or 5 days. Th=
ere
> are times when the trips are scheduled, rescheduled, or canceled at the l=
ast
> minute (due to changes in my clients' schedules). I try to order things f=
or
> delivery when I expect to be home, but based on my schedule or the
> availability of the item or the schedule of the vendor, things may end up
> scheduled for delivery when I am not home. I can't ask my neighbors to ta=
ke
> in the package because I have no neighbors across the street, to the nort=
h
> of me is a vacant lot and to the south, the house is a family's vacation
> home so they are there only on weekends and not all weekends. And, I don'=
t
> want a note on my front door from UPS noting that they attempted delivery=
.
> That note advertises that I am not home.
>
> One of my colleagues has suggested that I find the nearest UPS store and
> request delivery there. I may do that when I have no choice other than UP=
S,
> but it still burns me!
>
> Shula
> Desert Hot Springs, California USA
>
steve graber on wed 17 jun 09
if you were thinking of switching carriers, DHL has a policy of side lining=
=3D
a package if they hear anything loose inside.=3DA0 =3D0A=3D0Ai ship and re=
ceive =3D
material with screws inside and for a while the postal center i use was get=
=3D
ting packages returned - and=3DA0unknown to me they were getting hit with a=
n =3D
extra handling fee - because someone "heard" stuff in the box.=3DA0 =3D0A=
=3D0A...=3D
.typical screws and washers.....=3DA0 try to=3DA0keep THAT stuff quiet!=3D0=
A=3D0Apa=3D
ckages didn't get where they were supposed to go anywhere in the time we al=
=3D
l expected so i stopped using DHL even though they generally are the lowest=
=3D
price carrier for my stuff.=3DA0 =3D0A=3D0Asee ya=3D0A=3DA0Steve Graber, G=
raber's Po=3D
ttery, Inc=3D0AClaremont, California USA=3D0AThe Steve Tool - for awesum te=
xtur=3D
e on pots! =3D0Awww.graberspottery.com steve@graberspottery.com =3D0A=3D0A=
=3D0A=3D0A=3D
=3D0A________________________________=3D0AFrom: Stephani Stephenson lste=3D
ph@YAHOO.COM>=3D0ATo: Clayart@LSV.CERAMICS.ORG=3D0ASent: Wednesday, June 17=
, 20=3D
09 3:37:59 PM=3D0ASubject: Re: OT - new UPS policy=3D0A=3D0Ainteresting Shu=
la=3D0Ai=3D
am suddenly having another sort of UPS problem.=3D0Ai have an odd shipping=
a=3D
ddress, long story, but it involves this corner property, and the =3D0Aoffi=
ci=3D
al post office address being on the street with no actual entrance and the =
=3D
actual =3D0Aentrance on the street with an address, but one which the post =
of=3D
fice doesn't deliver t(and =3D0Awhich cannot be changed unless there is a c=
it=3D
y review)=3D0Ait has never been a problem because UPS, FEDEX and FEDEX grou=
nd=3D
have been delivering =3D0Aand picking up here for the decade i have been h=
er=3D
e, and for decades before.=3D0A=3D0Auntil May i was receiving packages just=
fin=3D
e, but in the last 2 weeks 2 packages have =3D0Afailed to be delivered due =
to=3D
invalid address. Neither i nor the shipper were notified. in =3D0Aone case=
i=3D
managed to intercept the package, and had to drive 20 miles to san diego t=
=3D
o =3D0Aget it. when i asked about the address problem there they said, oh t=
he=3D
re is no problem, =3D0Awe just forgot to put it on the delivery truck. the =
se=3D
cond time it happened, the package =3D0Awas returned to shipper, with no no=
ti=3D
fication at all.=3D0A=3D0Aso something has happened at UPS, and right now i=
can=3D
not get a clear answer what it =3D0Amight be. =3D0Athankfully, UPS's=3DA0 m=
ain co=3D
mpetition is still delivering and picking up just fine, but it is =3D0Areal=
ly=3D
kind of a disaster for the 4 businesses here who lost packages.=3D0Aalso ,=
in=3D
UPS defense, someone is trying to work with me on this.=3D0AStephani=3D0A=
=3D0A=3D
=3D0A=3D0A
Anita Rickenberg on wed 17 jun 09
I have an unrecognized street address also (a rural route #) and have a
problem with all of the delivery services whenever it isn't the regular
driver. At least they usually call before returning deliveries.
Anita
steve graber on wed 17 jun 09
find a UPS store or similar for your packages.=3DA0 i confess to using one =
ne=3D
ar me.=3DA0 your address "looks" like a home address and you don't get peop=
le=3D
dropping by just because they were in town.=3DA0 they have 6 day service n=
ea=3D
r me, generally 8 to 6 and a=3DA0low enough a fee to forget how much i pay.=
=3D
=3DA0=3D0A=3D0A~ while i like meeting other potters i don't like the surpri=
se if =3D
i'm in=3DA0(or out) of my shorts and had a few beers on a saturday afternoo=
n.=3D
..=3DA0 also, some of my product material is more easily sent there than my=
h=3D
ome.=3DA0also there is a slightly higher fee for material delivered to resi=
de=3D
ntial vs commercial addresses.=3DA0 if you receive heavy items this can add=
u=3D
p!=3DA0 =3D0A=3D0Asimilarly to you if i'm out of town on the day job busine=
ss or =3D
take a vacation everything is secure at the local postal center.=3DA0 =3D0A=
=3D0As=3D
ee ya=3D0A=3DA0Steve Graber, Graber's Pottery, Inc=3D0AClaremont, Californi=
a USA=3D
=3D0AThe Steve Tool - for awesum texture on pots! =3D0Awww.graberspottery.c=
om s=3D
teve@graberspottery.com =3D0A=3D0A=3D0A=3D0A=3D0A__________________________=
______=3D0AF=3D
rom: Shula =3D0ATo: Clayart@LSV.CERAMICS.ORG=3D0A=
Sent=3D
: Wednesday, June 17, 2009 8:04:09 AM=3D0ASubject: OT - new UPS policy=3D0A=
=3D0AI=3D
learned of a new UPS policy earlier this week that may be useful for other=
=3D
s to know about. According to the UPS supervisor I spoke to, the policy too=
=3D
k effect May 5. The policy is that you can't request that a package be held=
=3D
for a future delivery until UPS has attempted delivery (and tagged your do=
=3D
or) once. In the past, I have been able to call once the package was placed=
=3D
on the truck and ask for the package not to be delivered until a certain d=
=3D
ay. (FedEx, on the other hand, will hold a package for a specific delivery =
=3D
date once the package is in their system.) According to this same superviso=
=3D
r, UPS was getting too many calls about rescheduling deliveries. Based upon=
=3D
their solution, it seems to me that customer service is not one of their v=
=3D
alues.=3D0A=3D0ASo, why does this anger me so much that I will now ask my v=
endo=3D
rs to use a means of delivery other than UPS? My every day job requires me =
=3D
to travel extensively. In any given week, I could be gone from 0 to 4 or 5 =
=3D
days. There are times when the trips are scheduled, rescheduled, or cancele=
=3D
d at the last minute (due to changes in my clients' schedules). I try to or=
=3D
der things for delivery when I expect to be home, but based on my schedule =
=3D
or the availability of the item or the schedule of the vendor, things may e=
=3D
nd up scheduled for delivery when I am not home. I can't ask my neighbors t=
=3D
o take in the package because I have no neighbors across the street, to the=
=3D
north of me is a vacant lot and to the south, the house is a family's vaca=
=3D
tion home so they are there only on weekends and not all weekends. And, I d=
=3D
on't want a note on my front door from UPS noting that they attempted deliv=
=3D
ery. That note advertises that I am not home.=3D0A=3D0AOne of my colleagues=
has=3D
suggested that I find the nearest UPS store and request delivery there. I =
=3D
may do that when I have no choice other than UPS, but it still burns me!=3D=
0A=3D
=3D0AShula=3D0ADesert Hot Springs, California USA=3D0A=3D0A=3D0A=3D0A
Sherron & Jim Bowen on thu 18 jun 09
We ship only by Priority Mail (with insurance and delivery confirmation)
now.
It's too much trouble to use UPS.
JB
----- Original Message -----
From: "Snail Scott"
To:
Sent: Thursday, June 18, 2009 9:07 AM
Subject: Re: OT - new UPS policy
Stephani Stephenson on thu 18 jun 09
another policy i just discovered, which is new to me, anyway!
A customer wanted some tile samples sent to them in NYC. they have a c=
=3D
ommercial UPS=3D20
account so directed me to send the pkg and bill the shipping to their a=
=3D
ccount.
no problem, do it all the time, tho usually with FEDEX.
Went to a UPS store, where i was informed that UPS stores are not allowed=
=3D
to bill to=3D20
another account , even the recipient's account.
Informed me i would have to go to the distribution center, about 20 mile=
=3D
s away, to do so..
so much for progress and 21st century shipping!
UPS: making the simplest things more difficult!
Stephani
Snail Scott on thu 18 jun 09
On Jun 17, 2009, at 10:04 AM, Shula wrote:
> I learned of a new UPS policy earlier this week...
I also have had issues with UPS, but there are fewer
options anymore.
Do you have a friend who can serve as your
permanent 'delivery address' for all UPS
shipments, and keep stuff until you can pick it up?
A business address would be best, but not
essential. A mailbox service is another option,
but might not be worth it if it's not a frequent
necessity or is too far away.
Also, note that Potters Council memberships now
include FedEx discounts.
-Snail
Lis Allison on thu 18 jun 09
On Thursday 18 June 2009 11:07, Snail Scott wrote:
> ....A mailbox service is another option,
> but might not be worth it if it's not a frequent
> necessity or is too far away.
Better check if the courier will even deliver to a mailbox. UPS and Fedex
and Canpar here in Canada will not. They might deliver to a UPS store,
but then you have to pay the store for that service. They won't accept a
delivery for you unless you are signed up with them.
Depending on the driver, a note on the door saying 'FEDEX/UPS/CANPAR:
Please leave my package on the porch.....in the doghouse, etc.' with a
signature sometimes works. If it is an old raggedy weather-beaten notice,
even the dumbest burglar can figure out it doesn't necessarily mean you
aren't home.
Lis
--
Elisabeth Allison
Pine Ridge Studio
L. P. Skeen on thu 18 jun 09
Now that can't be right - I've done this before, myself. Sent calendars =
=3D
to a clay store using their UPS number, no problem. I think the guy =3D
wasn't well informed...
L
----- Original Message -----=3D20
From: Stephani Stephenson=3D20
To: Clayart@LSV.CERAMICS.ORG=3D20
Sent: Thursday, June 18, 2009 11:01 AM
Subject: Re: OT - new UPS policy
Went to a UPS store, where i was informed that UPS stores are not =3D
allowed to bill to another account , even the recipient's account.
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