Veena Raghavan on sat 14 aug 99
Dear Clayarters,
I am writing this post, because I am in a quandary as to how to
deal with the following situation and would really appreciate the advice of
all and any who can suggest what I can do in this unpleasant situation.
In June last year, a posting was put on Clayart announcing the
opening of an exclusive teapot gallery in Los Angeles, CA. I contacted the
owner and sent a teapot to the opening competition. The teapot was priced
at $200. It did not sell, and the owner suggested that he wanted to keep
the teapot on display but would like to reduce the price to $100. I was not
very happy about this but, at the time, had quite a few teapots on hand,
did not want to run the dangers of having it returned, and so agreed to his
suggestion. It still did not sell so, in June 1999, I called and asked him
to send it back. I told him I needed it soon, as I had an opportunity to
sell it. In fact, I did have an opportunity to sell it at its original
price. After repeated calls, about three weeks later, he finally told me he
had sent it back. It was sent by US Postal Service, was very badly packed
(bundled in layers of foam, with no additional wrapping around the overhead
handle, no wrapping at all on the lid, which was loose, so that it must
have banged against the handle), no double boxing, in other words, a
totally unprofessional job. As a result, the handle broke in several
pieces. I called and told him. He told me it was insured, that these things
happened, and that I should go to the Post Office and make a claim. This
did not make much sense to me, and I told him so, but he insisted that he
knew this was the way it was done. The Post Office told me a claim could
not be made without the receipt. I called and told him what they had said,
and suggested he send me the receipt. He said he would take care of it at
his end (that he was not sure if he had the receipt) and that, no matter
what, I would receive a check in 30 days. The Post Office told me I would
be asked to bring in the package to be inspected. After three weeks, I had
heard nothing, so I called the owner twice but got no response. He finally
called four days later and left a message that I would get a check in about
10 days, which went over the thirty days. When I called him and told him
that this was not really acceptable, he really did not respond. I am quite
convinced that he has no intention of sending me the money.
I would really appreciate some advice on how to deal with this
situation. In some earlier posts, it was suggested that one should have a
contract. Needless to say, I have no contract with this gallery. I have
never needed one with the galleries I have dealt with in the New York area
and the galleries with which I have dealt out-of-state.
Forgive me for being long-winded. As you can guess, I am terribly
upset about a rather nice teapot having been broken because of careless
packing, the fact that I have been put through a great deal of
aggravation, and that it appears the gallery owner does not seem to feel
any responsibility for work that is put in his care. It is really upsetting
to have one's work treated in such a cavalier way.
Thank you in advance for your advice. If anyone has had a similar
problem, does not want to post it on Clayart, but would let me know in a
personal e-mail, I would appreciate that too. There is more, but I hesitate
to post it.
All the best and thank you all for being there for each of us.
Veena
Veena Raghavan
75124.2520@compuserve.com
Wade Blocker on sun 15 aug 99
Dear Veena,
In three decades of selling through galleries I have had only one
problem with non payment for pots that sold. I did the following and
received prompt payment. Write to the Chamber of commerce in LA (or
whatever part of LA the gallery is located) and also to the Better Business
Bureau,( essentially what you posted on Clayart ), and send a copy of each
letter to the owner of the gallery with whom you have a problem. Hopefully
this will take care of it, Mia, in unseasonably rainy ABQ
Gil Freedman on sun 15 aug 99
Veena: In most states you can seek remedy in the lowest court. Here in
Pennsylvania, it's before a district magistrate. Some places it's small
claims court. Procedures are informal as they try to help plaintiffs
define the problem and understand the procedure.
You might start by sending the gallery a certified letter, return receipt
requested, that spells out what the problem is (something like you did in
your posting) and requests the compensation, and a deadline, such as 10
days. Even if they won't accept your letter that's useful in showing you
tried to settle the dispute before turning to the court.
I feel you're justified to go after the gallery, and would ask for the
original value plus something for all your effort to carry out their
instructions - perhaps another $100. If you win, you also get your filing
and servicing costs back. Just don't give up. Have patience. We've had
to go this route three times in 20 years and won all three.
Best regards, Gil Freedman, spouse of Clayarter Laura F.
At 10:30 PM 08/14/1999 EDT, you wrote:
>----------------------------Original message----------------------------
>Dear Clayarters,
> I am writing this post, because I am in a quandary as to how to
>deal with the following situation and would really appreciate the advice of
>all and any who can suggest what I can do in this unpleasant situation.
> In June last year, a posting was put on Clayart announcing the
>opening of an exclusive teapot gallery in Los Angeles, CA. I contacted the
>owner and sent a teapot to the opening competition. The teapot was priced
>at $200. It did not sell, and the owner suggested that he wanted to keep
>the teapot on display but would like to reduce the price to $100. I was not
>very happy about this but, at the time, had quite a few teapots on hand,
>did not want to run the dangers of having it returned, and so agreed to his
>suggestion. It still did not sell so, in June 1999, I called and asked him
>to send it back. I told him I needed it soon, as I had an opportunity to
>sell it. In fact, I did have an opportunity to sell it at its original
>price. After repeated calls, about three weeks later, he finally told me he
>had sent it back. It was sent by US Postal Service, was very badly packed
>(bundled in layers of foam, with no additional wrapping around the overhead
>handle, no wrapping at all on the lid, which was loose, so that it must
>have banged against the handle), no double boxing, in other words, a
>totally unprofessional job. As a result, the handle broke in several
>pieces. I called and told him. He told me it was insured, that these things
>happened, and that I should go to the Post Office and make a claim. This
>did not make much sense to me, and I told him so, but he insisted that he
>knew this was the way it was done. The Post Office told me a claim could
>not be made without the receipt. I called and told him what they had said,
>and suggested he send me the receipt. He said he would take care of it at
>his end (that he was not sure if he had the receipt) and that, no matter
>what, I would receive a check in 30 days. The Post Office told me I would
>be asked to bring in the package to be inspected. After three weeks, I had
>heard nothing, so I called the owner twice but got no response. He finally
>called four days later and left a message that I would get a check in about
>10 days, which went over the thirty days. When I called him and told him
>that this was not really acceptable, he really did not respond. I am quite
>convinced that he has no intention of sending me the money.
> I would really appreciate some advice on how to deal with this
>situation. In some earlier posts, it was suggested that one should have a
>contract. Needless to say, I have no contract with this gallery. I have
>never needed one with the galleries I have dealt with in the New York area
>and the galleries with which I have dealt out-of-state.
> Forgive me for being long-winded. As you can guess, I am terribly
>upset about a rather nice teapot having been broken because of careless
>packing, the fact that I have been put through a great deal of
>aggravation, and that it appears the gallery owner does not seem to feel
>any responsibility for work that is put in his care. It is really upsetting
>to have one's work treated in such a cavalier way.
> Thank you in advance for your advice. If anyone has had a similar
>problem, does not want to post it on Clayart, but would let me know in a
>personal e-mail, I would appreciate that too. There is more, but I hesitate
>to post it.
> All the best and thank you all for being there for each of us.
>Veena
>
>Veena Raghavan
>75124.2520@compuserve.com
>
>
freeflt@cyberport.net on wed 18 aug 99
I sent a piece to my sister in Hawaii from Montana thru the post
office. It broke in route. I did keep the receipt. My sister had to
take the whole package to the post office. They sent me a form
partially filled out by that P.O. and my sis. I had to fill out the
rest, include a sales receipt (which I made as it was from me) and a
copy of the receipt proving it was insured. No problem, got a check
few weeks later. End of story.
Sherry Wells
Free Flight Pottery
Whitefish, MT
Veena Raghavan on thu 19 aug 99
Hi Sherry,
Thanks for the information on your experience with the Post Office.
Wish I was in the same position. Unfortunately, the gallery owner is the
one who mailed the teapot and has the receipt, which he would not send me.
So I have no way to claiming anything from the Postal Service, and he does
not seem to be doing anything about it, since I have not been asked to
complete any form or bring the package in for inspection. He is in Los
Angeles, and I am in New York, so doing anything about it is difficult. His
attitude is totally uncaring, which is what upset me the most. He had no
remorse about having packed the teapot in such away that it would have been
a small miracle if the handle had not broken, nor does he seem to feel any
obligation about getting my money to me. I guess this is one of the lessons
of life, but it is a bitter pill to swallow.
Thanks again and all the best.
Veena
Antoinette Badenhorst on thu 19 aug 99
Veena, I am so sorry to learn about your experience. I have no solution
for your problem, but I think we should consider to mention the names
of people that do this to potters. I dealt with several cases like this
in the past and know how insensitive people can handle our work that we
put heart and soul in. Maybe if we mention the names we can save other
artists from the same experience.
Good luck.
Antoinette
--- Veena Raghavan <75124.2520@compuserve.com> wrote:
> ----------------------------Original
> message----------------------------
> Dear Clayarters,
> I am writing this post, because I am in a
> quandary as to how to
> deal with the following situation and would really
> appreciate the advice of
> all and any who can suggest what I can do in this
> unpleasant situation.
> In June last year, a posting was put on
> Clayart announcing the
> opening of an exclusive teapot gallery in Los
> Angeles, CA. I contacted the
> owner and sent a teapot to the opening competition.
> The teapot was priced
> at $200. It did not sell, and the owner suggested
> that he wanted to keep
> the teapot on display but would like to reduce the
> price to $100. I was not
> very happy about this but, at the time, had quite a
> few teapots on hand,
> did not want to run the dangers of having it
> returned, and so agreed to his
> suggestion. It still did not sell so, in June 1999,
> I called and asked him
> to send it back. I told him I needed it soon, as I
> had an opportunity to
> sell it. In fact, I did have an opportunity to sell
> it at its original
> price. After repeated calls, about three weeks
> later, he finally told me he
> had sent it back. It was sent by US Postal Service,
> was very badly packed
> (bundled in layers of foam, with no additional
> wrapping around the overhead
> handle, no wrapping at all on the lid, which was
> loose, so that it must
> have banged against the handle), no double boxing,
> in other words, a
> totally unprofessional job. As a result, the handle
> broke in several
> pieces. I called and told him. He told me it was
> insured, that these things
> happened, and that I should go to the Post Office
> and make a claim. This
> did not make much sense to me, and I told him so,
> but he insisted that he
> knew this was the way it was done. The Post Office
> told me a claim could
> not be made without the receipt. I called and told
> him what they had said,
> and suggested he send me the receipt. He said he
> would take care of it at
> his end (that he was not sure if he had the receipt)
> and that, no matter
> what, I would receive a check in 30 days. The Post
> Office told me I would
> be asked to bring in the package to be inspected.
> After three weeks, I had
> heard nothing, so I called the owner twice but got
> no response. He finally
> called four days later and left a message that I
> would get a check in about
> 10 days, which went over the thirty days. When I
> called him and told him
> that this was not really acceptable, he really did
> not respond. I am quite
> convinced that he has no intention of sending me the
> money.
> I would really appreciate some advice on how
> to deal with this
> situation. In some earlier posts, it was suggested
> that one should have a
> contract. Needless to say, I have no contract with
> this gallery. I have
> never needed one with the galleries I have dealt
> with in the New York area
> and the galleries with which I have dealt
> out-of-state.
> Forgive me for being long-winded. As you can
> guess, I am terribly
> upset about a rather nice teapot having been broken
> because of careless
> packing, the fact that I have been put through a
> great deal of
> aggravation, and that it appears the gallery owner
> does not seem to feel
> any responsibility for work that is put in his care.
> It is really upsetting
> to have one's work treated in such a cavalier way.
> Thank you in advance for your advice. If
> anyone has had a similar
> problem, does not want to post it on Clayart, but
> would let me know in a
> personal e-mail, I would appreciate that too. There
> is more, but I hesitate
> to post it.
> All the best and thank you all for being
> there for each of us.
> Veena
>
> Veena Raghavan
> 75124.2520@compuserve.com
>
===
Antoinette Badenhorst
PO Box 552
Saltillo,Mississippi
38866
Telephone (601) 869-1651
timakia@yahoo.com
__________________________________________________
Do You Yahoo!?
Bid and sell for free at http://auctions.yahoo.com
John Rodgers on fri 20 aug 99
Veena, I suggest you get on the internet and find a site with the California
law on it, then look to try and find if the state has a trust law that covers
artists and crafters. Some states do. In those cases, the law puts gallery
owners, etc, into the category of trustee for the goods in their posession or
the money for the goods. It is a criminal offense....not just civil... to
violate the trustee law, ie, not pay for goods sold, not taking care of
property, etc. There may be a point in the law that will allow you to take this
gallery on. At least its a place to start. Once you have researched it a bit,
you may be able to get him into small claims court, with the the Trust law
backing you up.
Hope this helps,
John Rodgers in New Mexico
Veena Raghavan wrote:
> ----------------------------Original message----------------------------
> Hi Sherry,
> Thanks for the information on your experience with the Post Office.
> Wish I was in the same position. Unfortunately, the gallery owner is the
> one who mailed the teapot and has the receipt, which he would not send me.
> So I have no way to claiming anything from the Postal Service, and he does
> not seem to be doing anything about it, since I have not been asked to
> complete any form or bring the package in for inspection. He is in Los
> Angeles, and I am in New York, so doing anything about it is difficult. His
> attitude is totally uncaring, which is what upset me the most. He had no
> remorse about having packed the teapot in such away that it would have been
> a small miracle if the handle had not broken, nor does he seem to feel any
> obligation about getting my money to me. I guess this is one of the lessons
> of life, but it is a bitter pill to swallow.
> Thanks again and all the best.
> Veena
CNW on fri 20 aug 99
I wonder if Veena posted the area the gallery was in if somebody that lives
in that area would stop by and pick up the receipt for the broken piece?
Maybe that would relieve the owner of taking the time to go to the post
office? (which he should do)
Celia in NC
cwike@conninc.com
Veena Raghavan on fri 20 aug 99
Message text written by Ceramic Arts Discussion List
>----------------------------Original message----------------------------
Veena, I am so sorry to learn about your experience. I have no solution
for your problem, but I think we should consider to mention the names
of people that do this to potters. I dealt with several cases like this
in the past and know how insensitive people can handle our work that we
put heart and soul in. Maybe if we mention the names we can save other
artists from the same experience.
Good luck.
Antoinette
<
Hi Antoinette,
Thanks for your e-mail and sympathy. It has been a rather
unpleasant experience. I tend to get very upset about people behaving
dishonestly or with no respect and consideration (it does not really matter
if I am the victim or it is someone else), so this has really gotten to
me. I wanted to cite John Parham and his gallery on Clayart, but I was
advised not to use it in my post because of the possibility of libel. The
money involved, since he had already persuaded me to bring down my price is
not very much--my percentage comes to $50. I happen not to have an income,
so every dollar counts so that I can continue to work with clay (I have
high studio fees to pay as I do not have my own studio), but apart from the
money, it was his total disregard for what would happen to my work that
really got to me. When I opened that package and saw how he had packed it,
I was beyond words.
I do feel he should be stopped, that other potters should be made
aware of what kind of man he is, but I cannot afford a lawsuit. Some people
have suggested going to small claims court and such, but I live in New
York, so this is really not feasible.
Thanks again for your support.
All the best.
Veena
Veena Raghavan
75124.2520@compuserve.com
Karen Shapiro on sat 21 aug 99
Hi Veena,
Don't worry about the libel issue -- as long as you are telling the truth
about the experience, you are not in danger. This info comes from my good
friend who is one of the top libel attorneys in California.
Karen in Sonoma
Lori Bradley on sat 29 jul 00
Hi,
I've been lucky enough not to have encountered a similar problem before,
and I'm pretty new at showing my work. But here it is... I sent three
fairly large pieces to the "Justifying the Means" show during NCECA this
year that I read about on this list. I recieved good communication from
the gallery during the show, and was told I sold two of the pieces and that
I would recieve payment and the return of the third piece via UPS. I did
have to make another call two weeks later to get the gallery to ship the
piece out and I finally got it... but no payment. I let several weeks pass
and called again and the gallery assistant said she'd check on the payment
and have her boss call me. I recieved no call and called again and again
only to get the same story. The organizer of the show said he was going to
deduct the fee for UPS return from my payment but that couldn't have been
equal to what was due to me. It looks like I'm stuck and I'm pretty
disappointed and sad about this. I know there have been several threads on
this subject in the past, but does anyone have any ideas as to how I should
approach this now? Thanks!
Lori Bradley
-in wonderfully cool and rainy New England.
Lori Bradley
ArtsLinks
Art Ed.Dept
UMass Dartmouth
508-999-9204
508-992-5754
artslinks@umassd.edu
loribradley@mediaone.net
Theoblue44@AOL.COM on sat 29 jul 00
Lori:
You don't have a lot of options that will provide satisfactory results when
the gallery does not pay. You can file a suit in small claims court without a
Lawyer. This is called filing pro se. You can get a judgment and this will go
on the credit report for the Gallery. If they care about their credit report,
they will probably offer to settle. If they don't care, there is little you
can do fro a practical standpoint.
For future reference, you should get a credit report on any gallery before
doing business with them. If people like yourself do have a problem and do
file a claim in small claims court it will appear on the credit report. The
credit report only helps if people like yourself do file the claim. so, your
filing could not only help yourself, but other artist who may deal with the
gallery in the future.
John Crittenden
John Vandermeulen on sat 29 jul 00
Lori,
There was a similar problem noted on a sportscar list that I subscribe to. A car
parts place not coming up with the owed money. That person asked the same
question. Answer from everyone was to list the names addresses and telephone
number etc. PUBLICLY on the web. Money came very soon after this was communicated
to the debtor. Give them the publicity!!!
John
Lori Bradley wrote:
> Hi,
>
> I've been lucky enough not to have encountered a similar problem before,
> and I'm pretty new at showing my work. But here it is... I sent three
> fairly large pieces to the "Justifying the Means" show during NCECA this
> year that I read about on this list. I recieved good communication from
> the gallery during the show, and was told I sold two of the pieces and that
> I would recieve payment and the return of the third piece via UPS. I did
> have to make another call two weeks later to get the gallery to ship the
> piece out and I finally got it... but no payment. I let several weeks pass
> and called again and the gallery assistant said she'd check on the payment
> and have her boss call me. I recieved no call and called again and again
> only to get the same story. The organizer of the show said he was going to
> deduct the fee for UPS return from my payment but that couldn't have been
> equal to what was due to me. It looks like I'm stuck and I'm pretty
> disappointed and sad about this. I know there have been several threads on
> this subject in the past, but does anyone have any ideas as to how I should
> approach this now? Thanks!
>
> Lori Bradley
>
> -in wonderfully cool and rainy New England.
>
> Lori Bradley
> ArtsLinks
> Art Ed.Dept
> UMass Dartmouth
> 508-999-9204
> 508-992-5754
> artslinks@umassd.edu
> loribradley@mediaone.net
>
> ______________________________________________________________________________
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at melpots@pclink.com.
Andie on sat 29 jul 00
I had this problem at one gallery where I participated in a show, and solved
it by showing up in person and waiting there until I got paid. But, as
you're in Massachusetts, that probably won't work for you. You might try to
find a lawyer (a friend of a friend, or a law student, even) who will call
or write as your representative. I know I worked briefly in a gallery where
the owner was VERY shady, but legal threats always got her attention.
This kind of thing always makes me so mad to even hear about - for goodness
sakes, this should have been a simple (and happy, since you sold work)
transaction - why galleries try to mess over their artists I just don't
understand.
You certainly have my sympathy on this one.
Andie Carpenter
EMAIL: andie@princessco.com
OFFICIAL HOMEPAGE: www.andie.net
Harry on sat 29 jul 00
Did you have anything on paper? CAll the BBB in the town of the gallery.
CAll the Chamber of commerce in the town of the gallery. Hire a lawyer in
the town of the gallery and sic him/her on them. You have been robbed. If
they get away with it they will just do it again.
Harry
Andie on sun 30 jul 00
Also, I think there is still a website called "Art World Parasites". They
publicly list the names of galleries/agents/reps/etc who rob artists this
way, and even offer a monthly cash prize to the crappiest story of the
month. I've lost the URL, but you might be able to find it somewhere via a
search engine.
: ) Andie
EMAIL: andie@princessco.com
OFFICIAL HOMEPAGE: www.andie.net
L. P. Skeen on sun 30 jul 00
Lori,
In addition to any legal action you may take, I suggest two things:
1. go to www.bbb.com and file a complaint. It takes a few minutes, but
they in turn contact the merchant/gallery and this makes the gallery aware
that you're taking further steps without you having to get confrontational.
The time I did this, I got a check from the gallery fairly quickly.
2. Write to the attorney general of the state (Colorado?) where the gallery
is located. Explain your problem. The AG's office will often look into
this type of thing on your behalf, because it's fraud or theft, or dammit,
justnotright! and that's what those politicians are hired for!
Good luck!
----- Original Message -----
From: Lori Bradley
To:
Sent: Saturday, July 29, 2000 11:56 AM
Subject: Gallery problem
> Hi,
>
> I've been lucky enough not to have encountered a similar problem before,
> and I'm pretty new at showing my work. But here it is... I sent three
> fairly large pieces to the "Justifying the Means" show during NCECA this
> year that I read about on this list. I recieved good communication from
> the gallery during the show, and was told I sold two of the pieces and
that
> I would recieve payment and the return of the third piece via UPS. I did
> have to make another call two weeks later to get the gallery to ship the
> piece out and I finally got it... but no payment. I let several weeks
pass
> and called again and the gallery assistant said she'd check on the payment
> and have her boss call me. I recieved no call and called again and again
> only to get the same story. The organizer of the show said he was going
to
> deduct the fee for UPS return from my payment but that couldn't have been
> equal to what was due to me. It looks like I'm stuck and I'm pretty
> disappointed and sad about this. I know there have been several threads
on
> this subject in the past, but does anyone have any ideas as to how I
should
> approach this now? Thanks!
>
> Lori Bradley
>
> -in wonderfully cool and rainy New England.
>
> Lori Bradley
> ArtsLinks
> Art Ed.Dept
> UMass Dartmouth
> 508-999-9204
> 508-992-5754
> artslinks@umassd.edu
> loribradley@mediaone.net
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
>
L. P. Skeen on sun 30 jul 00
> Finding that being pleasant, naive, understanding, accomodating most of my
> life got me nowhere I have adopted two strategies in dealing with
dishonest
> salespeople.
>
> 1. Being stubborn works sometimes.
> 2. Acting like a madwoman works all the time. Hysteria really freaks
> people out. But you have to do it in person.
>
> Brenda
Brenda,
You GO girl!!!! That "catching more flies with sugar" thing isn't always
the way to go. Who wants flies anyway? ;)
When I had trouble getting payment from a gallery in Atlanta, I bombarded
every number I could find, and every email address I could find, with
messages. I even went to one of those "find anyone" websites and got the
owner's home phone number. Yes, it was ugly. But I got my money. Just
like you don't tease a dog when he's eating, you do NOT want to mess with my
wallet.
L
L. P. Skeen on sun 30 jul 00
Problem w/ this solution is that many times the credit card company won't
back you, and then you're stuck w/ the charges AND interest. :(
----- Original Message -----
From: klay
To:
Sent: Sunday, July 30, 2000 1:42 PM
Subject: Re: Gallery problem
> dear brenda..
> I agree wholeheartedly.....but I always purchase major items with my
credit
> card.
> That way I just drop in off and tell them we will dispute it with my card
> company.
> Less chair time...
> katie
> klay@pcola.gulf.net
> on the sugar white beaches of the celadon green gulf of mexico shores..
>
> ----- Original Message -----
> From: "Brenda Beeley"
> To:
> Sent: Sunday, July 30, 2000 3:46 AM
> Subject: Re: Gallery problem
>
>
> > When my brand new Mac powerbook (cost over $2000) crashed after one week
I
> > returned it to the distributor demanding a new one. They said that it
is
> > against their policy to replace equipment, they only repair it. They
> said
> > it usually takes 6 weeks to repair it. The only hitch was that the part
I
> > needed wasn't in their catalog because that part was never manufactured
> > before so now they weren't sure how long it would take.
> >
> > I was furious. They still refused to replace it with a new one. So I
> > pulled out a chair and said that I wasn't leaving the store without a
new
> > computer. It took about 2 hours of chair time but I eventually left
with
> a
> > new one.
> >
> > Finding that being pleasant, naive, understanding, accomodating most of
my
> > life got me nowhere I have adopted two strategies in dealing with
> dishonest
> > salespeople.
> >
> > 1. Being stubborn works sometimes.
> > 2. Acting like a madwoman works all the time. Hysteria really freaks
> > people out. But you have to do it in person.
> >
> > Brenda
> > Suquamish, WA
> >
> >
>
____________________________________________________________________________
> __
> > Send postings to clayart@lsv.ceramics.org
> >
> > You may look at the archives for the list or change your subscription
> > settings from http://www.ceramics.org/clayart/
> >
> > Moderator of the list is Mel Jacobson who may be reached at
> melpots@pclink.com.
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
>
Brenda Beeley on sun 30 jul 00
When my brand new Mac powerbook (cost over $2000) crashed after one week I
returned it to the distributor demanding a new one. They said that it is
against their policy to replace equipment, they only repair it. They said
it usually takes 6 weeks to repair it. The only hitch was that the part I
needed wasn't in their catalog because that part was never manufactured
before so now they weren't sure how long it would take.
I was furious. They still refused to replace it with a new one. So I
pulled out a chair and said that I wasn't leaving the store without a new
computer. It took about 2 hours of chair time but I eventually left with a
new one.
Finding that being pleasant, naive, understanding, accomodating most of my
life got me nowhere I have adopted two strategies in dealing with dishonest
salespeople.
1. Being stubborn works sometimes.
2. Acting like a madwoman works all the time. Hysteria really freaks
people out. But you have to do it in person.
Brenda
Suquamish, WA
klay on sun 30 jul 00
dear brenda..
I agree wholeheartedly.....but I always purchase major items with my credit
card.
That way I just drop in off and tell them we will dispute it with my card
company.
Less chair time...
katie
klay@pcola.gulf.net
on the sugar white beaches of the celadon green gulf of mexico shores..
----- Original Message -----
From: "Brenda Beeley"
To:
Sent: Sunday, July 30, 2000 3:46 AM
Subject: Re: Gallery problem
> When my brand new Mac powerbook (cost over $2000) crashed after one week I
> returned it to the distributor demanding a new one. They said that it is
> against their policy to replace equipment, they only repair it. They
said
> it usually takes 6 weeks to repair it. The only hitch was that the part I
> needed wasn't in their catalog because that part was never manufactured
> before so now they weren't sure how long it would take.
>
> I was furious. They still refused to replace it with a new one. So I
> pulled out a chair and said that I wasn't leaving the store without a new
> computer. It took about 2 hours of chair time but I eventually left with
a
> new one.
>
> Finding that being pleasant, naive, understanding, accomodating most of my
> life got me nowhere I have adopted two strategies in dealing with
dishonest
> salespeople.
>
> 1. Being stubborn works sometimes.
> 2. Acting like a madwoman works all the time. Hysteria really freaks
> people out. But you have to do it in person.
>
> Brenda
> Suquamish, WA
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
Milton Markey on sun 30 jul 00
In a message dated 7/30/00, Brenda writes:
>
> Finding that being pleasant, naive, understanding, accomodating most of my
> life got me nowhere I have adopted two strategies in dealing with dishonest
> salespeople.
>
> 1. Being stubborn works sometimes.
> 2. Acting like a madwoman works all the time. Hysteria really freaks
> people out. But you have to do it in person.
===============================
Bravo! Well said.
This reminds me of the time I bargained down the price for a new car. I kept
leaving the sales room, time after time, for about three hours, ending the
bargaining practice only when the salesman said "Mr. Markey, I think we can
sell the car to you for your price!" I bought a $10,000 car for under $6,000,
by doing this.
I figure "earning" $4000 in a three-hour period wasn't too bad a deal.
Persistance pays. I can't claim to be a "madwoman," but I learned a lot from
my Mom, who was one at times!
Best wishes!
Milton NakedClay@AOL.COM
Not only a believer in Caveat Emptor, but a soul believes in patient tenacity.
Gayle Bair on sun 30 jul 00
Ahhh Brenda,
A girl after my own heart!
My family has given me the title
"Return Queen" for similar actions
to yours.
Your story brought a smile to my face
and laughter to my soul. Just what I needed!
Last summer I just happened to go
into a gallery in Colorado where I was
showing some of my work.
We were moving to Washington state
and I was leaving in 2 days.
There was a temporary person
helping out and she told me the
gallery was going to be closing.
No one from the gallery had informed me.
She bought 2 of my pieces and I gave
her another. I was very grateful and
thanked her.
I came in the next day with my boxes
and retrieved my pots.
Now I have no idea whether they would
have shafted me but I'm glad I got them
when I did.
Thanks for the laugh,
Gayle Bair- Bainbridge Island WA
>Snip
1. Being stubborn works sometimes.
2. Acting like a madwoman works all the time. Hysteria really freaks
people out. But you have to do it in person.
Brenda
Suquamish, WA
____________________________________________________________________________
__
Send postings to clayart@lsv.ceramics.org
You may look at the archives for the list or change your subscription
settings from http://www.ceramics.org/clayart/
Moderator of the list is Mel Jacobson who may be reached at
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