Bonita Cohn on tue 21 sep 99
Oh, my, dear Clayart buddies, lend me an ear while I vent a little. I had
some work sent across the country (USA), last summer, to a show, I shall not
yet mention (But maybe I SHOULD). The arrangement was that the artist pay
return shipping. OK. The stuff arrived safely, by UPS ground, fully
insured. It all weighed in at 29lbs and cost me $58+change. Well, I got the
work back last week, by Fex Ex, not UPS. No shipping damage. But the BILL
came today. SHHEESH. The bill was for $152.25, 79 lbs, that's almost 3 times
the weight and cost of sending it. Returned not in my original boxes,
either. I suppose I'll have to eat it, but I'm so mad I can hardly type. Any
thoughts, insights, consolation, shared experiences, please email me
off-list if you want, so we can use the language it deserves to discuss this
#$%#^%$ matter! Thanks for listening/reading, Bonita, trying not to be a
starving artist in San Francisco
Debby Grant on wed 22 sep 99
Dear Bonita,
Hopefully you kept your UPS receipt for your records. If so, get it
photocopied and send it off to the exhibition people with a letter
explaining that you are willing to pay a reasonable amount for packing
and shipping but not what they billed you. Just see what happens.
Anyway, that's what I'd do.
Debby Grant in NH
Mason Batchelder on wed 22 sep 99
YOU GOT RIPPED OFF BIG TIME TELL THE LIST WHO YOU DEALT WITH BUT CHECK FIRST
WITH THEM AND ASK IF THERE IS AN ERROR FIRST.
Veena Raghavan on wed 22 sep 99
Message text written by Ceramic Arts Discussion List
>Oh, my, dear Clayart buddies, lend me an ear while I vent a little. I had
some work sent across the country (USA), last summer, to a show, I shall
not
yet mention (But maybe I SHOULD). The arrangement was that the artist pay
return shipping. OK. The stuff arrived safely, by UPS ground, fully
insured. It all weighed in at 29lbs and cost me $58+change. Well, I got
the
work back last week, by Fex Ex, not UPS. No shipping damage. But the BILL
came today. SHHEESH. The bill was for $152.25, 79 lbs, that's almost 3
times
the weight and cost of sending it. Returned not in my original boxes,
either. I suppose I'll have to eat it, but I'm so mad I can hardly type.
Any
thoughts, insights, consolation, shared experiences, please email me
off-list if you want, so we can use the language it deserves to discuss
this
#$%#^%$ matter! Thanks for listening/reading, Bonita, trying not to be a
starving artist in San Francisco
<
Hi Bonita,
Just wanted to express my sympathies. You may or may not have seen
my postings about the Parham Gallery. Your experience is very different
but, in a way, it is all the same thing. People or organizations not really
caring about the person at the other end. I am going through this at
present with my monitor. I had to buy a new system early this year, and the
monitor has turned out to be defective. The company with repair it, but I
have to pack and ship it at my expense. I feel it is unfair, since the
product, by their own admission is defective. But there is no recourse. One
just has to go along to junk the monitor. I am so sorry that you had this
nasty experience. The show people obviously have as much integrity as
Parham. I am glad that your work arrived with no damage, but what an amount
to have to pay!
All the best.
Veena
Veena Raghavan
75124.2520@compuserve.com
SAM YANCY on wed 22 sep 99
For what it's worth!
I have had two experiences with shipping in the few times that I have
shipped.
I did a teapot set for my sisters daughters mother in law. I shipped Fed X
from SFO to PHX and during shipping a small bowl broke. The woman who was to
pay took the loot to Fed X and was told that I needed to handle the report
from my end. Which I did, and received $100.00 for damages. The thing is:
First, she didn't even ask for the bowl. I thought it would go well with the
teapot and cups - for cookies maybe - a nice thing on my part. Second, I
pre-arranged the price with this woman at $ 150.00. She agreed. Third, she
never sent the money ($50.00 still owed) once she found out that I got the
insurance money.
One other time I sent my sister in Minneapolis some bowls through the post
office. One was broken when it arrived. My sister insisted on taking it to the
post office and see if they would reimburse me for the pot. The post office
refused unless they had a price list of the artist. Which I don't have. I
never pursued the matter, but have since made a point of packing really well!
Linda Blossom on wed 22 sep 99
Bonita,
Did you weigh the boxes to see if they were weighed correctly? Was there an
immense amount of very heavy packing material that should not have been
used? I would not pay this amount - I would dispute it and make an offer
nearer to what it cost for you to send it. It was their choice to use fed
ex, not yours. You packed and shipped in a manner that kept their cost down
and they did not return the favor. They can only get the 150 plus dollars
if you send them.
Linda Blossom
2366 Slaterville Rd
Ithaca, NY 14850
607-539-7912
blossom@twcny.rr.com
-----Original Message-----
From: Bonita Cohn
To: CLAYART@LSV.UKY.EDU
Date: Tuesday, September 21, 1999 1:35 PM
Subject: return shipping charges
>----------------------------Original message----------------------------
>Oh, my, dear Clayart buddies, lend me an ear while I vent a little. I had
>some work sent across the country (USA), last summer, to a show, I shall
not
>yet mention (But maybe I SHOULD). The arrangement was that the artist pay
>return shipping. OK. The stuff arrived safely, by UPS ground, fully
>insured. It all weighed in at 29lbs and cost me $58+change. Well, I got
the
>work back last week, by Fex Ex, not UPS. No shipping damage. But the BILL
>came today. SHHEESH. The bill was for $152.25, 79 lbs, that's almost 3
times
>the weight and cost of sending it. Returned not in my original boxes,
>either. I suppose I'll have to eat it, but I'm so mad I can hardly type.
Any
>thoughts, insights, consolation, shared experiences, please email me
>off-list if you want, so we can use the language it deserves to discuss
this
>#$%#^%$ matter! Thanks for listening/reading, Bonita, trying not to be a
>starving artist in San Francisco
>
Kenneth D. Westfall on fri 24 sep 99
My wife say a common mistake where she works is to confuse a 2 with a 7
29lbs verses 79lbs. It happens all the time she said and they handle
hundred of packages a week. Its real easy to tell the difference. Did
the driver carry the box to the door or did he use a dolly. You couldn't
easily pickup and carry a 79lbs box! What probably happened is when the
weight was entered in the computer for billing the error was made. Well I
hope this is the case cause I would hate to see what they used for packing,
sheets of lead!
Kenneth D. Westfall
Pine Hill Pottery
R.D. #2 Box 6AA
Harrisville, WV 26362
pinehill@ruralnet.org
http://www.ruralnet.org/pinehillpottery
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