John Baymore on mon 11 oct 99
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(clip)
Does the anouncement of the new shimpo splash pan at this time sound just a
bit to coincidental considering the spate of recent complaints the past few
weeks ?
(snip)
Not coincidental at all =3Cg=3E. Just smart.
What it sounds like to me is a manufacturer listening it it's customers,
making a fast decision about a product change, and implementing it
immediately. When you are a manufacturing concern with engineers and
fabrication equipment at hand, retooling to make such a simple thing is not
all that daunting a task.... once someone in management actually MAKES a
decision..
I think it is a real feather in Shimpo's cap that they responded to the
complaints about their product in such a positive, quick fashion. Quite a
contrast to the typical supplier that insists that =22it's not our fault...
you don't know what you're doing.=22 Way to go Shimpo=21=21=21=21=21
Even if the first design go around is not perfect....... I think they are
listening.
Best,
...................john
John Baymore
River Bend Pottery
22 Riverbend Way
Wilton, NH 03086 USA
603-654-2752
JBaymore=40compuserve.com
John.Baymore=40GSD-CO.COM
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