amy parker on mon 3 jul 00
I think this is a case where we should all feel free to name names & scream
"I was screwed by these people". If it truly happened to you, then there
are no legal reprecussions, and we should all know about this. Bad
publicity is the worst kind, and will serve to eliminate itself.
Amy in Hotlanta
At 12:32 PM 7/3/00 -0300, you wrote:
>Snip
>I am in the middle of dealing with a Gallery in New Mexico from an
>Ebay sale. The potter had put the pieces in a gallery that in turn
>hired a person to do the pictures, write the script and do the
>computer follow up with the people after the auction. The gallery
>did the packing The presentation was nice. The follow up and the
>packing a disaster. They broke one of the pieces while packing so
>sent me pictures of others which I ordered. I asked them to notify
>me when the package was sent they didn't. It took over 2 weeks and
>then 3 of the 4 pieces were smashed because of them being SEVERELY
>UNDER PACKED.
amy parker Lithonia, GA
amyp@sd-software.com
Earl Brunner on mon 3 jul 00
Many people base their purchases on the ratings of the
seller, if you do not give them a negative rating (if they
won't make good) then you help them to do the same to
others.
If they won't fix it and Ebay won't help give them the
strongest, truthful negative feedback you can.
"L. P. Skeen" wrote:
>
> Liz wrote:
> >>I was about to contact Ebay, they are having a hissy fit since they don't
> want it to effect their sales. Am also concerned if I do they'll in turn
> > place a false bad rating after my name.
>
> 1. You should contact Ebay immediately regarding this matter. They in turn
> should take some action against the seller, such as cutting them off.
>
> 2. I would absolutely leave negative feedback for the seller. If they do
> the same to you, you can leave your response to that feedback in your file.
> Anybody who has questions about the deal will contact you directly.
>
> Good luck.
>
> L
>
> So I guess these ratings
> > mean nothing if others have felt as I do. Any thoughts on this?
> > I would think a good business practice, on an expensive order,
> > would be to have done the insurance claim themselves, paid for the
> > return shipping and credited the visa for the 3 vases. Instead I am
> > out the money and have to do all the work to get it back while the
> > gallery made their money even though it was their careless shipping.
> > On the other hand a piece from a potters studio, I received was
> > well packed, in beautiful condition and their was a note from the
> > studio apologizing for the delay since they were new to the web and
> > had inadvertently deleted my message. BIG DIFFERENCE!!!
> > Things to consider for those selling on the web or about to, to
> > keep customers happy and perhaps get future sales:
> > 1. Pack well, double box as has been previously discussed on
> > clayart.
> > 2. If a problem arises, send the customer an email about the
> > delay.
> > 3. Send an email when the item is shipped. Tracking #s are
> > available with the US mail and UPS. also very helpful. The latter I
> > have used to determine the date of arrival, has been pretty good.
> > 4. If you don't plan on doing an insurance filing yourself, then
> > enclose a copy of the insurance for the package, with the package.
> > ( envelope attached to the box or tape after getting to the shipping
> > place or mail it at the same time in an envelope.) Avoids the delay
> > of several weeks before they can file.
> > Sorry I've been building steam on this for a good while. Hope
> > some of my thoughts can be helpful to others.
> > Liz Gowen
> >
> >
> ____________________________________________________________________________
> __
> > Send postings to clayart@lsv.ceramics.org
> >
> > You may look at the archives for the list or change your subscription
> > settings from http://www.ceramics.org/clayart/
> >
> > Moderator of the list is Mel Jacobson who may be reached at
> melpots@pclink.com.
> >
>
> ______________________________________________________________________________
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at melpots@pclink.com.
--
Earl Brunner
http://coyote.accessnv.com/bruec
mailto:bruec@anv.net
Liz Gowen on mon 3 jul 00
Snip
and package and ship the item for you so
it gets there intact -- even overseas. Auctions are also about
bookkeeping, rapid communications
I am in the middle of dealing with a Gallery in New Mexico from an
Ebay sale. The potter had put the pieces in a gallery that in turn
hired a person to do the pictures, write the script and do the
computer follow up with the people after the auction. The gallery
did the packing The presentation was nice. The follow up and the
packing a disaster. They broke one of the pieces while packing so
sent me pictures of others which I ordered. I asked them to notify
me when the package was sent they didn't. It took over 2 weeks and
then 3 of the 4 pieces were smashed because of them being SEVERELY
UNDER PACKED. I had asked if they double boxed and they assured me
they did. Their feedback on Ebay was very good, so I took the
chance. When I called to see how to handle it ( insured with the
post office) it seems I have to get a copy of the receipt to file a
claim on this end or pay to send it back to them and trust that they
will do it. Visa says they can not do anything about it even though
they have had my money ( several hundred dollars) since the
beginning of May. COMMUNICATIONS ARE HORRENDOUS. I was about to
contact Ebay, they are having a hissy fit since they don't want it
to effect their sales. Am also concerned if I do they'll in turn
place a false bad rating after my name. So I guess these ratings
mean nothing if others have felt as I do. Any thoughts on this?
I would think a good business practice, on an expensive order,
would be to have done the insurance claim themselves, paid for the
return shipping and credited the visa for the 3 vases. Instead I am
out the money and have to do all the work to get it back while the
gallery made their money even though it was their careless shipping.
On the other hand a piece from a potters studio, I received was
well packed, in beautiful condition and their was a note from the
studio apologizing for the delay since they were new to the web and
had inadvertently deleted my message. BIG DIFFERENCE!!!
Things to consider for those selling on the web or about to, to
keep customers happy and perhaps get future sales:
1. Pack well, double box as has been previously discussed on
clayart.
2. If a problem arises, send the customer an email about the
delay.
3. Send an email when the item is shipped. Tracking #s are
available with the US mail and UPS. also very helpful. The latter I
have used to determine the date of arrival, has been pretty good.
4. If you don't plan on doing an insurance filing yourself, then
enclose a copy of the insurance for the package, with the package.
( envelope attached to the box or tape after getting to the shipping
place or mail it at the same time in an envelope.) Avoids the delay
of several weeks before they can file.
Sorry I've been building steam on this for a good while. Hope
some of my thoughts can be helpful to others.
Liz Gowen
L. P. Skeen on mon 3 jul 00
Liz wrote:
>>I was about to contact Ebay, they are having a hissy fit since they don't
want it to effect their sales. Am also concerned if I do they'll in turn
> place a false bad rating after my name.
1. You should contact Ebay immediately regarding this matter. They in turn
should take some action against the seller, such as cutting them off.
2. I would absolutely leave negative feedback for the seller. If they do
the same to you, you can leave your response to that feedback in your file.
Anybody who has questions about the deal will contact you directly.
Good luck.
L
So I guess these ratings
> mean nothing if others have felt as I do. Any thoughts on this?
> I would think a good business practice, on an expensive order,
> would be to have done the insurance claim themselves, paid for the
> return shipping and credited the visa for the 3 vases. Instead I am
> out the money and have to do all the work to get it back while the
> gallery made their money even though it was their careless shipping.
> On the other hand a piece from a potters studio, I received was
> well packed, in beautiful condition and their was a note from the
> studio apologizing for the delay since they were new to the web and
> had inadvertently deleted my message. BIG DIFFERENCE!!!
> Things to consider for those selling on the web or about to, to
> keep customers happy and perhaps get future sales:
> 1. Pack well, double box as has been previously discussed on
> clayart.
> 2. If a problem arises, send the customer an email about the
> delay.
> 3. Send an email when the item is shipped. Tracking #s are
> available with the US mail and UPS. also very helpful. The latter I
> have used to determine the date of arrival, has been pretty good.
> 4. If you don't plan on doing an insurance filing yourself, then
> enclose a copy of the insurance for the package, with the package.
> ( envelope attached to the box or tape after getting to the shipping
> place or mail it at the same time in an envelope.) Avoids the delay
> of several weeks before they can file.
> Sorry I've been building steam on this for a good while. Hope
> some of my thoughts can be helpful to others.
> Liz Gowen
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
>
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