L. P. Skeen on sun 21 oct 01
Dear Folks Who Have Ordered:
Please be aware that if you ordered a cookbook from my website, your =
credit card will be if it hasn't already been, charged before you get a =
cookbook. Hell, I have run most of them through already because I had =
to pay for half up front. I have already stated this many times. Your =
credit card bill will reflect a charge from Living Tree Pottery or =
Living Tree STudios, in the amount of your cookbook order plus shipping. =
Did I say I was doing this for free? I believe I did. Let me just say =
again, I"M NOT MAKING ONE THIN DIME OFF THE SALE OF THIS COOKBOOK!!!!!
"What the hell is she on about now?" you may ask. Well, I got in the =
mail today a notice of potential chargeback from SOMEBODY who remains =
nameless because the credit card company won't tell me who it is. What =
is a chargeback? A chargeback is what happens to the merchant when you =
dispute a charge on your credit card bill. I will have to dig manually =
through every effing order, comparing credit card numbers until I find =
the correct order, make copies of it (that means a trip into town to a =
copy machine, folks) and then pay extra $ send all this back to the =
credit card company overnight delivery, because they demand this proof =
of order within 5 business days, even though it took THEM 10 days to get =
the chargeback demand to me in the first place.
If you want to cancel your order for a cookbook, all you have to do is =
let me know, and I will VERY PROMPTLY issue a credit on your account. =
If there is an amount discrepancy on your bill, I will take care of that =
very quickly too. All you have to do is say so.
Thanks for reading this. :)
L. P. Skeen www.living-tree.net
Living Tree Studios, Summerfield, NC
"Just because nobody understands you does NOT mean that you are an =
artist."
The election ain't over til your brother counts the votes.
Charles Moore on mon 22 oct 01
Ms. (surely not Mr.) Skeen,
You have done a magnificient job on this cookbook business. Bless you.
Charles Moore
Sacramento, CA
----- Original Message -----
From: "L. P. Skeen"
To:
Sent: Sunday, October 21, 2001 4:58 PM
Subject: COOKBOOK - order gripe
Dear Folks Who Have Ordered:
Please be aware that if you ordered a cookbook from my website, your credit
card will be if it hasn't already been, charged before you get a cookbook.
Hell, I have run most of them through already because I had to pay for half
up front. I have already stated this many times. Your credit card bill
will reflect a charge from Living Tree Pottery or Living Tree STudios, in
the amount of your cookbook order plus shipping. Did I say I was doing this
for free? I believe I did. Let me just say again, I"M NOT MAKING ONE THIN
DIME OFF THE SALE OF THIS COOKBOOK!!!!!
"What the hell is she on about now?" you may ask. Well, I got in the mail
today a notice of potential chargeback from SOMEBODY who remains nameless
because the credit card company won't tell me who it is. What is a
chargeback? A chargeback is what happens to the merchant when you dispute a
charge on your credit card bill. I will have to dig manually through every
effing order, comparing credit card numbers until I find the correct order,
make copies of it (that means a trip into town to a copy machine, folks) and
then pay extra $ send all this back to the credit card company overnight
delivery, because they demand this proof of order within 5 business days,
even though it took THEM 10 days to get the chargeback demand to me in the
first place.
If you want to cancel your order for a cookbook, all you have to do is let
me know, and I will VERY PROMPTLY issue a credit on your account. If there
is an amount discrepancy on your bill, I will take care of that very quickly
too. All you have to do is say so.
Thanks for reading this. :)
L. P. Skeen www.living-tree.net
Living Tree Studios, Summerfield, NC
"Just because nobody understands you does NOT mean that you are an artist."
The election ain't over til your brother counts the votes.
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