claybair on thu 6 dec 01
Within the past few weeks there have been several of us who have had similar
problems with our L&L kilns.
Yesterday during a brief lull in my schedule I called L&L and Steve Lewicki,
Pres. of the company, spoke with me at length.
He spent at least 1/2 hour with me and helped troubleshoot the problem.
Because my kiln is relatively new he gave me a good price on replacement
parts which I should have had on hand. I also bought a new and improved
stand. I should have them early next week.
BTW we are starting with replacing the thermocouple.
Good customer relations.... good PR.... Thanks Steve!
Gayle Bair- Talk about small world syndrome.... He knew where BI is as his
brother lives on the island. At the Bainbridge Island Farmers market last
summer the Pres of Skutt came into my booth.... has family on the
island....Twilight Zone music here......
Bainbridge Island, WA
http://claybair.com
Kim Lemonakis on sun 9 dec 01
I currently responded to someone who was having problems with their L&L. My
two kilns that were purchased at the same time started having the same
problem within a few days of one another. They were only 7 months old and
hadn't gone to cone 6 more than 12 times when an Error message started to
occur. I too called and talked to Steve and he said he did not know enough
about the programmable part of the kiln and referred me to someone else.
Steve said he would compensate me with prorated prices on the elements. I
don't feel like I got a good deal or good customer service. If I had it to do
over I would NOT buy another L&L kiln or a programmable kiln. I have an
Olympic kiln that is 6 years old and have only changed the elements twice. I
truly believe that my L&L kilns are defective and I will have to make the
best of them. I run a pottery studio for a city government and had to wait a
very long time to have these kilns budgeted, ordered and delivered. I've
learned an expensive lesson.
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