Bonnie/Jeremy Hellman on tue 3 jun 03
I forgot to mention Peter Pugger. They've also been there to answer all my
questions.
Bonnie
----- Original Message -----
From: "Bonnie/Jeremy Hellman"
To:
Sent: Tuesday, June 03, 2003 8:01 PM
Subject: Thank you Skutt and Paragon and Bailey
> I am hardly surprised Lois. I've also had excellent response from Skutt,
> above and beyond what is required. They've been good to me, too.
>
> In addition I've had excellent response from Paragon as well. Arnold
Howard,
> who participates on this list, is another person whom we potters using
> electric kilns can depend on.
>
> While I'm praising companies who have personally given me excellent
customer
> service, I'd certainly include Bailey Ceramic Supply. (I don't have a
Bailey
> kiln, but I do have one of their extruders and slab rollers.) When things
go
> wrong, they make them right.
>
> It would be great if nothing ever broke, but if equipment does break we
all
> hope that the manufacturer and/or seller will be able and willing to help
> us. I've had superior service from all three of the above companies.
>
> Bonnie
>
>
> ----- Original Message -----
> From: "Lois"
> To:
> Sent: Tuesday, June 03, 2003 12:24 PM
> Subject: Thank you Skutt!
>
>
> > I've had such an incredibly positive experience with
> > Skutt that I had to share it.
> >
> > I was considering the purchase of a used kiln I found
> > on one of the various pottery related discussion
> > internet sites. I was hoping to find out what a good
> > price might be, what questions I should ask the seller
> > and what do look for in evaluating it. I called Skutt
> > hoping they might be willing to help me out but not
> > expecting too much consideration since I was planning
> > on buying a used, not a new kiln.
> >
> > Was I pleasantly surprised! Neil at Skutt spent a good
> > bit of time with me on two separate calls patiently
> > answering all my questions and telling me things to
> > look for that I would never have known on my own. He
> > as just as friendly and helpful when I called him
> > after my purchase (since he said "let me know how it
> > goes"), inviting me to call anytime I had any
> > question. I can't recall the last time someone at a
> > company shared their expertise so freely or made me
> > feel so much like a friend. That's what I call
> > customer service! Thanks Neil!
> >
> > Lois
> >
> > __________________________________
> > Do you Yahoo!?
> > Yahoo! Calendar - Free online calendar with sync to Outlook(TM).
> > http://calendar.yahoo.com
> >
> >
>
____________________________________________________________________________
> __
> > Send postings to clayart@lsv.ceramics.org
> >
> > You may look at the archives for the list or change your subscription
> > settings from http://www.ceramics.org/clayart/
> >
> > Moderator of the list is Mel Jacobson who may be reached at
> melpots@pclink.com.
> >
> >
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
>
Bonnie/Jeremy Hellman on tue 3 jun 03
I am hardly surprised Lois. I've also had excellent response from Skutt,
above and beyond what is required. They've been good to me, too.
In addition I've had excellent response from Paragon as well. Arnold Howard,
who participates on this list, is another person whom we potters using
electric kilns can depend on.
While I'm praising companies who have personally given me excellent customer
service, I'd certainly include Bailey Ceramic Supply. (I don't have a Bailey
kiln, but I do have one of their extruders and slab rollers.) When things go
wrong, they make them right.
It would be great if nothing ever broke, but if equipment does break we all
hope that the manufacturer and/or seller will be able and willing to help
us. I've had superior service from all three of the above companies.
Bonnie
----- Original Message -----
From: "Lois"
To:
Sent: Tuesday, June 03, 2003 12:24 PM
Subject: Thank you Skutt!
> I've had such an incredibly positive experience with
> Skutt that I had to share it.
>
> I was considering the purchase of a used kiln I found
> on one of the various pottery related discussion
> internet sites. I was hoping to find out what a good
> price might be, what questions I should ask the seller
> and what do look for in evaluating it. I called Skutt
> hoping they might be willing to help me out but not
> expecting too much consideration since I was planning
> on buying a used, not a new kiln.
>
> Was I pleasantly surprised! Neil at Skutt spent a good
> bit of time with me on two separate calls patiently
> answering all my questions and telling me things to
> look for that I would never have known on my own. He
> as just as friendly and helpful when I called him
> after my purchase (since he said "let me know how it
> goes"), inviting me to call anytime I had any
> question. I can't recall the last time someone at a
> company shared their expertise so freely or made me
> feel so much like a friend. That's what I call
> customer service! Thanks Neil!
>
> Lois
>
> __________________________________
> Do you Yahoo!?
> Yahoo! Calendar - Free online calendar with sync to Outlook(TM).
> http://calendar.yahoo.com
>
>
____________________________________________________________________________
__
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
melpots@pclink.com.
>
>
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