Susan Setley on wed 7 jan 04
=?ISO-8859-1?Q?rtable=20wheel-=20my=20experience=20so=20far.?=
In a message dated 1/7/04 6:51:54 PM, brunv53@YAHOO.COM writes:
> I'm sure that I might have to apply my pressure
> differently on the Artista than on my CXC, but I'm
> also sure that I could throw a pretty big pot on it.
>
That's my feeling too. In addition, when it does slow down, it slows down
evenly. It does not create a mess or throw the clay out of balance. However, some
of the wheels do differ. My first one had this problem markedly so and I also
had to exchange it.
"As far as the shipping thing goes, don't fault
Creative Industries fr something that first of all
didn't happen and second of all is pretty much
standard policy for most companies."
I ABSOLUTELY DISAGREE with that. If a customer buys something defective, it
should not cost the customer a single penny to get things rectified.
Susan Setley on thu 8 jan 04
=?ISO-8859-1?Q?=A0=20=A0=20=A0=20=A0=20=A0=20=A0=20=A0=20rtable=20wheel-?=
=?ISO-8859-1?Q?=20my=20experience=20so=20far.?=
In a message dated 1/8/04 8:04:36 PM, brunv53@YAHOO.COM writes:
> You CAN disagree, but that IS general policy, I didn't
> say it was "right".
> The buyer didn't buy direct from CI, they bought from
> a local distributor, you take it back, and work
> through the local distributor and let THEM deal with
> the shipping problems.=A0 When you don't go through
> channels, then you sometimes pay. (the buyer I believe
> went back through the distributor and did not have to
> pay shipping) I DON'T MAKE THE RULES.
>=20
> --- Susan Setley wrote:
>=20
Whoa why are you yelling at me? It was CI who negotiated the return to the=20
local distributor for me. Sometimes you talk to a big company, you get one=20
answer one time, and another on another time. For myself I would not accept=20=
having=20
to pay shipment to return defective material. I had my own business and it=20
certainly wasn't our policy. It's certainly not universal.
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