Edouard Bastarache Inc. on fri 15 jul 05
Subject: Winnipeg Airport
This is hilarious. I wish I had the guts of this girl. For all of you
out there who've had to deal with an irate customer, this one is for you.
An award should go to the Air Canada gate agent in Winnipeg for
being smart and funny, while making her point, when confronted
with a passenger who probably deserved to fly as cargo.
A crowded Air Canada flight was canceled. A single agent
was re-booking a long line of inconvenienced travelers. Suddenly
an angry passenger pushed his way to the desk. He slapped his
ticket on the counter and said "I HAVE to be on this flight and it has
to be FIRST CLASS."
The agent replied, "I am sorry, sir. I'll be happy to try to help
you, but, I've got to help these folks first, and I'm sure we'll be able
to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please, " she began, her voice
heard clearly throughout the terminal. "We have a passenger here at
Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help
him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared
at the Air Canada agent, gritted his teeth and swore "F*** You!".
Without flinching, she smiled and said, "I'm sorry sir, you'll have to
get in line for that too!"
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