Kathi LeSueur on sat 16 dec 06
Craig Clark wrote:
> I have been buying two different clay bodies made by Laguna for a
> number of years now and have been completely satisfied. Having said
> this........I am concerned. I buy my clay from them at least a half ton
> at a time. What if there is a creeping problem in a clay body I use that
> goes unreported. That could mean at least a kiln load of pots before I
> am privy to any problems.>>>>>>
Years ago, when I lived in Texas, I bought my clay from Armadillo.
Everything was fine until a batch where I got tons of shivering. Had to
dump the whole kiln load. This is how the problem was handled by
Armadillo. Craig sent a truck to pick the remaining clay up. He gave me
an immediate full refund. He tracked down the problem. Fixed it in short
order and sent me a new batch of clay. He didn't, and I didn't expect,
that he would give compensation for the lost pots. No clay supplier
would. I still buy my clay from Armadillo. I have it shipped to Michigan
and it cost only a few cents per pound more than if I bought it here.
His service is part of why I still do business with him. Service is
important.
Kathi
Craig Clark on sat 16 dec 06
I have been buying two different clay bodies made by Laguna for a
number of years now and have been completely satisfied. Having said
this........it is completely beyond me why a company of their age and
stature would let a problem like the reported one with these shelves
persist. Am I correct in understanding that it has been going on for
three years?
Did Laguna continue to sell and distribute a problematic product? Or
is this just a few isolated cases? Perhaps they could enlighten folks.
Were they indeed hesistant to make good until this was blasted into
CyberSpace? I am concerned. I buy my clay from them at least a half ton
at a time. What if there is a creeping problem in a clay body I use that
goes unreported. That could mean at least a kiln load of pots before I
am privy to any problems. This happened to me with one other supplier. I
loved the clay. It was wonderful and inexpensive. I bought it buy the
ton. Then time I lost 8 big bottles. Lotta dinero down the drain. Have
not done business with them since. Perhaps it was just an anomoly, since
I haven't seen or heard of anyone else complaing, but I wouldn't risk it
again.I hope that Laguna makes a decision soon and explains things.
Rant Over
Craig DUnn Clark
619 East 11 1/2 St
Houston, Texas 77008
(713)861-2083
mudman@hal-pc.org
mel jacobson wrote:
> i more than understand your frustration.
> i just wanted to let folks know they
> are up to their butts in alligators.
> and, you got bit too.
>
> that is not a good thing to happen
> to a customer.
> i passed this letter to laguna.
>
> i am not defending bad behavior...i am
> letting folks know that they are trying to
> fix it.
> mel i don't know for beans about
> shelf problems...just have heard about
> the frustrations.
>
> from: mel/minnetonka.mn.usa
> website: http://www.visi.com/~melpots/
>
> Clayart page link: http://www.visi.com/~melpots/clayart.html
>
> ______________________________________________________________________________
>
> Send postings to clayart@lsv.ceramics.org
>
> You may look at the archives for the list or change your subscription
> settings from http://www.ceramics.org/clayart/
>
> Moderator of the list is Mel Jacobson who may be reached at
> melpots@pclink.com.
>
| |
|
