Vince Pitelka on sat 20 jan 07
Barbara Lewis wrote:
> Just wanted to pass along a wonderful experience I had with Bailey. They
> crated the Advancers in a wooden, custom-made box. Serious thought went
> into making sure that they arrived in one piece.
Barbara -
I believe in giving credit where credit is due, and it seems like Bailey
Pottery Equipment does just about everything right. I'm impressed with the
consistent high quality of their products and their customer service.
There's a lot of integrity behind that company.
- Vince
Vince Pitelka
Appalachian Center for Craft, Tennessee Technological University
Smithville TN 37166, 615/597-6801 x111
vpitelka@dtccom.net, wpitelka@tntech.edu
http://iweb.tntech.edu/wpitelka/
http://www.tntech.edu/craftcenter/
Barbara Lewis on sat 20 jan 07
Just wanted to pass along a wonderful experience I had with Bailey. They
crated the Advancers in a wooden, custom-made box. Serious thought went
into making sure that they arrived in one piece. Barbara
----- Original Message -----
From: "Ingeborg"
To:
Sent: Friday, January 19, 2007 5:34 PM
Subject: Fw: Re: nitrite bonded sic kiln shelves --broken in kiln
> Bill said:
>
>>> I have purchased supplies & equipment from Axner several times over a
>>> few
>>> years. Except for a kiln that was strapped to a pallet and wheels that
>>> were
>>> boxed, everything else I've gotten from them has been poorly packed.
>>> Several
>>> times I've gotten boxes that looked like they were dragged behind the
>>> truck!
>>> Most of the time all arrived ok, but the items were not packed
>>
>>
>
> Sent: Thursday, January 18, 2007 7:07 PM
> Subject: Re: nitrite bonded sic kiln shelves --broken in kiln
>
>> I received my order of nitrite bonded shelves from Axners via trucking
>> carrier yesterday and was disappointed that upon opening some of the
>> cartons, three shelves were broken. The damage was not visible from the
>> exterior and I've spoken to the carrier as well as customer service at
>> Axner. Now, I wonder if the shelves that appear to be fine are also
>> fractured and will fail in the firing.
>>
>> I paid for the skid as well as $120 for packing. The packing in my
>> opinion has much to be desired. The shelves were packed in a cardboard
>> box and sandwiched between each shelf was a corrugated piece of
>> cardboard
>> the size of the shelf. It would seem they ran out of the corrugated
>> cardboard as most of the shelves had 1/4 sheet (torn off a whole sheet)
>> I
>> would be surprised if the packing cost $20. Perhaps the shelves came
>> that
>> way from China but....
>>
>> I am sure they will make things right but really, it is disappointing and
>> a hassle to be sure.
>>
>>
>> Ingeborg
>>
>> 3058 Stringfellow Road
>> P.O. Box 510
>> Saint James City, FL 33956
>>
>> http://www.thepottersworkshop.com
>>
>
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