William Melstrom on sat 8 sep 07
Craig, the key word in my message was "required." UPS and FedEx can do
whatever they want to keep a customer happy, but UPS is not required by
their service agreement to pay more than $50 on a ceramics claim.
Please go to:
http://www.ups-scs.com/tools/terms/air_tc.pdf?srch_pos=2&srch_phr=glass
And scroll down to page 18, item K.
Here is a copy of what it says:
K. OUR LIABILITY FOR DAMAGE TO DOMESTIC SHIPMENTS CONTAINING GLASS SHALL BE
LIMITED TO $50.00 (USD). SHIPMENTS CONTAINING GLASS WITH A DECLARED VALUE
EXCEEDING $50.00 (USD) WILL NOT BE ACCEPTED. IF INADVERTENTLY ACCEPTED,
LIABILITY WILL BE LIMITED TO $50.00 (USD). SHIPMENTS CONTAINING GLASS
INCLUDE, BUT ARE NOT LIMITED TO, WINDSHIELDS, PLATE GLASS, CERAMICS,
CHINAWARE, LIGHT BULBS, PLASMA TELEVISIONS (INCLUDING SCREENS AND MONITORS),
GLASS AND GLASSWARE.
UPS is not required to pay more than $50 on a ceramics claim.
William Melstrom
Moderator, the Crystalline Glaze Forum
http://board3.cgiworld.paran.com/list.cgi?id=Crystal
-----Original Message-----
From: Craig Martell [mailto:ashglaze@WVI.COM]
Sent: Friday, September 07, 2007 8:57 PM
Subject: Re: Packing, $100 insurance limit
William was saying:
>I love FedEx. But they are not required to pay more than $100 on a
ceramics
>insurance claim. Nor is UPS.
Hello William:
You are correct about FedEx not paying over $100 for a claim. UPS will pay
more however. I've filed claims for over $100 and they always pay up as
long as I pack to their specifications. They recently creamed a big
platter that I sent from here, Oregon, to a gallery in Asheville, NC and
they paid for the platter which was well over $100 and they reimbursed me
for shipping charges.
regards. Craig Martell Hopewell, Oregon
Craig Martell on sat 8 sep 07
William responded:
>the key word in my message was "required." UPS and FedEx can do
>whatever they want to keep a customer happy, but UPS is not required by
>their service agreement to pay more than $50 on a ceramics claim.
Hello Again William:
Thanks for the UPS url and additional info.
It doesn't matter to me what they are or are not required to do. What's of
importance to me is what they actually do with regard to claims and how
they treat me when I file a claim and have contact with their
representatives. To this date I've never been denied a claim and they
always pay the correct amount for anything over $100 and reimburse for
shipping cost of the item or items that are broken. UPS has been courteous
and easy to deal with thus far, about 25 years of shipping via UPS. So my
approach is: "it's not a problem until it's a problem." When and if I have
problems collecting on claims I will deal with that as best I can. I pack
well and have had a very low number of claims.
I ship via USPS too and have never had anything broken. I only ship single
and small stuff via USPS though or stuff going to Alaska. Don't want to
pay UPS air freight charges to AK.
regards, Craig Martell Hopewell, Oregon
Lois Ruben Aronow on sat 8 sep 07
You can dicker over all the fine print you want. Here are the facts, as I
have personally experienced them:
1. FedEx collected insurance money from me and later told me what I sent was
NOT COVERED under their terms.
2. UPS, while denying a handful of claims over the years, generally pay. On
occasions when I dispute a denial, they have been courteous and have ALWAYS
investigated further. Sometimes they deny because a document was missing.
Sometimes they send an inspector. I have collected upwards of $500 claims.
3. USPS, well, you know how I feel about them. At this point, I'm missing
so many letters (containing payments, natch) that I am asking my net 30's to
pay by credit card. While this will cost me $$$, I'd rather pay the credit
card fee than wait months and possibly pay for someone's stop payment on a
check.
4. The ONLY time I will use USPS is for overseas, as the post office systems
on the other end tend to be much better than ours, in my experience. In
these cases, I will go to a GPO rather than a local branch.
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