Michael McDowell on fri 15 nov 02
I am forwarding this to the list because it is a topic that many of
us are sensitized to. It came to me from a friend who is a wood
scuptor and has a long standing claim against UPS insurance as well.
Please pardon the "all caps", but having a legitimate claim for
$10,000 denied would probably have me yelling too.
Michael McDowell
Whatcom County, WA
Michael@McDowellPottery.com
http://www.McDowellPottery.com
Subject: UPS CLAIMS DENIAL-SEEKING OTHERS FOR CLASS ACTION LAWSUIT
Date: 11/14/02 8:11 PM Pacific Standard Time
From: ABernstei
Message-id: <20021114231135.01374.00001245@mb-mu.aol.com>
I HAD A VASE SHIPPED TO ME FROM MIAMI TO LOS ANGELES VIA UPS 2ND DAY
SERVICE
LAST MONTH,IT WAS INSURED FOR $10,000.IT WAS PACKED PROFESSIONALLY,
AND UPS
DROPPED IT AND IT'S NOW COMPLETELY SHATTERED AND WORTHLESS.SEVERAL
UPS
ACCOUNT EXECS CAME TO MY OFFICE TO INSPECT THE PACKAGE OVER THE PAST
MONTH
AND ALL HAVE DOCUMENTED THE VASE WAS PACKED CORRECTLY TO UPS SHIPPER
GUIDELINES.
UPS CLAIMS DEPT ADVISED ME THAT MY CLAIM WAS IN GOOD ORDER AND WAS
BEING
PROCESSED.THEN , THE NEXT DAY MY CLAIM WAS SENT TO THEIR SECURITY
DEPT FOR
EVALUATION .FOR OVER 1 MONTH NOW, I HAVE BEEN IN DAILY CONTACT WITH
THE
PRESIDENT;S OFFICE AT UPS, AND NUMEROUS CORPORATE LIASONS AT UPS,
ALL WHO
CLAIM TO BE ABLE TO HELP ME, TO NO AVAIL.
ONE OF THE ACCOUNT EXECS THAT CAME ,TOOK DIGITAL PHOTOS AND THESE
PHOTOS
DEPICT THE PACKAGE INCORRECTLY SHOWING A SINGLE BOX.THOUGH ALL THE
UPS REPS
WHO HAVE ACTUALLY SEEN THE PACKAGE DOCUMENTED IT CORRECTLY AS BEING
DOUBLE
BOXED.UPS'S INSURANCE DIVISION CONTACTED ME, INTERROGATED ME AND
DENIED MY
CLAIM STATING THE PHOTOS MUST BE ACCURATE, AND DENIED THE VAILIDITY
OF ALL
THEIR SENIOR ACCOUNT EXECUTIVES WHO CAME TO MY OFFICE AND PHYSICALLY
SAW THE
PACKAGE.
I HAVE SINCE LEARNED THAT THERE ARE HUNDREDS OF PEOPLE THAT HAVE
BEED
DEFRAUDED BY UPS BY BUYING THEIR PACKAGE INSURANCE, AND THEN NOT
BEING PAID
WHEN THERE IS A LEGITIMATE CLAIM.I CONTACTED THE FEDERAL TRADE
COMMISSION
TODAY AND THEY INFORMED ME THERE IS NO GOVERNING BODY THAT REGUALTES
UPS, NOR
FEDEX. I HAVE , WITH THIER INSTRUCTION , CONTACTED THE INSURANCE
COMMISSIONER'S OFFICE FOR THE STATE OF GEORGIA AND LEARNED THAT UPS
'S WHOLLY
OWNED
INSURANCE COMPANIES ( GLENLAKE INSURANCE CO., AND CRAWFORD
INSURANCE CO)ARE
NOT LCENSED IN THE STATE OF GEORGIA TO SELL INSURANCE, EVEN THROUGH
UPS.
IT'S MY BELIEF, AFTER SEEING PAGES OF DOCUMENTATION, AND AFTER
SPEAKING WITH
THESE US OFFICIALS, THAT UPS HAS DEFRAUDED POSSIBLY MILLIONS OF
DOLLARS TOP
CONSUMERS THROUGH ITS INSURANCE DIVISION, BY DENYING LEGITIMATE
CLAIMS.I HAVE
FOUND WEBSITES DEVOTED TO THIS SAME CAUSE BY OTHER ANGRY CONSUMERS
THAT HAVE
HAD LOSSES ALSO FROM UPS WITHOUT SATISFACTION.
I ASK ANY AND ALL IDIVIDUALS AND COMPANIES THAT HAVE OR HAVE HAD
LEGITIMATE
INSURANCE CLAIMS DENIED BY UPS OVER THE PAST 5 YEARS TO PLEASE
CONTACT ME.I
AM SEEKING TO FORM A CLASS ACTION LAWSUIT , AND SUE UPS FOR
SIGNIFICANT
DAMAGES, AND TO PUBLICALLY EXPOSE THEIR FRAUDULENT PRACTICES.
PLEASE EMAIL ME AT : abernstei@aol.com.
THANK YOU VERY MUCH ,AND PLEASE ONLY LEGITIMATE , DOCUMENTABLE
CLAIMS DENIALS TESTIMONIALS PLEASE.
dalecochoy on sat 16 nov 02
That's a heck of a story.
I have had UPS pay claims several times on broken bonsai pots and a large
stained glass panel once ( $450). That was the only time someone actually
came to check the packing. The fork lift-looking hole through the double box
couldn't have been stopped with any kind of packing. Or at least that's how
it looked to me. When I contacted the artist about it she said " I hate it
when they do that", but, then I thought, heck, she just sold two now to the
tune of $900 once she got paid for mine and then made another.
They've always paid, but it really burns me when I see how much they pay due
to sloppy handling. I CAN'T IMAGINE that forcing handlers in warehouse and
trucks to be more careful would be a tougher thing to do than paying
millions in claims every year.
The post office is slightly better. I always tell people that I bet they
could break a bowling ball in half.!
I wonder how glass blowers do with insurance. Heck, they could make a good
living just shipping insured blown gas items back and forth to each other !
:>)
Regards,
Dale
Soooo, when you ship breakables, always insure. Now, getting them to pay, as
in this letter, is another story.----- Original Message -----
From: "Michael McDowell" Subject: UPS insurance
> I am forwarding this to the list because it is a topic that many of
> us are sensitized to. It came to me from a friend who is a wood
> scuptor and has a long standing claim against UPS insurance as well.
> Please pardon the "all caps", but having a legitimate claim for
> $10,000 denied would probably have me yelling too.
>
> Michael McDowell
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